Technical Customer Support (US Remote)

Motorola Solutions; Allen (TX); Remote; USD 40,000 - 55,000; Full time

Job summary

Motorola Solutions is seeking a Technical Support professional to provide first-level assistance regarding hardware, software, and network issues. You will troubleshoot, install, and configure equipment, while also documenting and tracking support requests. This role offers a collaborative environment and opportunities for career advancement, making it ideal for individuals with a strong understanding of technology and excellent problem-solving skills.

Benefits

Incentive bonus plans

Comprehensive medical, dental, and vision benefits

Generous paid time off packages

Opportunity for career advancement

Supportive and collaborative work environment

Qualifications

• 2 years of technical customer support experience required.
• Strong understanding of computer hardware and software.
• Experience with ticketing systems is a plus.

Responsibilities

• Provide first-level technical support for hardware and software.
• Troubleshoot common technical issues and document requests.
• Collaborate with IT to resolve recurring technical issues.

Skills

Problem Solving

Troubleshooting

Networking Concepts

Education

High school diploma

Associate's degree in a related field

Tools

Ticketing system (e.g., Zendesk, Jira Service Desk)

Microsoft Office Suite

Job description

Employer Industry: Public Safety Technology

Why consider this job opportunity:
- Incentive bonus plans available
- Comprehensive medical, dental, and vision benefits
- Generous paid time off packages, including 10 paid holidays
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to contribute to the mission of making communities safer

What to Expect (Job Responsibilities):
- Provide first-level technical support to employees and visitors regarding hardware, software, network connectivity, and peripherals
- Troubleshoot and resolve common technical issues, such as password resets and printer malfunctions
- Install and configure computer hardware and software for new employees and visitors
- Document and track all support requests and resolutions using a ticketing system
- Collaborate with the IT department to identify and resolve recurring technical issues

What is Required (Qualifications):
- High school diploma or equivalent; Associate's degree in a related field is a plus
- Minimum of 2 years of technical customer support experience
- Strong understanding of computer hardware, software, and networking concepts
- Excellent problem-solving and troubleshooting skills
- Proficiency in using a ticketing system (e.g., Zendesk, Jira Service Desk)

How to Stand Out (Preferred Qualifications):
- Experience with specific software or hardware used in the office, such as Microsoft Office Suite
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills

#PublicSafety #TechnicalSupport #CareerOpportunity #EmployeeBenefits #InclusiveWorkplace

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About the company

Motorola Solutions, Inc., is an American data communications and telecommunications equipment provider that succeeded Motorola, Inc.,

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