Technical Customer Support (US Remote)

Motorola Solutions; West Valley City (UT); Remote; USD 45,000 - 60,000; Full time

Job summary

Motorola Solutions, a leader in public safety technology, is seeking a Technical Support Specialist in West Valley City, Utah. The role involves providing first-level support, troubleshooting technical issues, and configuring hardware for new employees. Ideal candidates will demonstrate strong problem-solving skills and a solid understanding of IT concepts, with the opportunity to contribute to a supportive company culture.

Benefits

Incentive bonus plans

Comprehensive medical, dental, and vision benefits

Generous paid time off packages

Employee stock purchase plan

Qualifications

• 2+ years technical customer support experience required.
• Strong understanding of computer hardware, software, and networking concepts.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first-level technical support to employees and visitors.
• Troubleshoot common technical issues and document resolutions.
• Install and configure hardware and software for new hires.

Skills

Problem-solving

Troubleshooting

Technical support

Education

High school diploma or equivalent

Associate's degree in a related field

Tools

Ticketing systems

Microsoft Office Suite

Job description

Employer Industry: Public Safety Technology

Why consider this job opportunity:
- Incentive bonus plans available
- Comprehensive medical, dental, and vision benefits
- Generous paid time off packages, including 10 paid holidays
- Employee stock purchase plan
- Opportunity to work in a supportive and community-focused culture
- Chance to contribute to making communities safer through technology

What to Expect (Job Responsibilities):
- Provide first-level technical support to employees and visitors regarding hardware, software, network connectivity, and peripherals
- Troubleshoot and resolve common technical issues, such as password resets, printer malfunctions, and software errors
- Install and configure computer hardware and software for new employees and visitors
- Document and track all support requests and resolutions using a ticketing system
- Collaborate with the IT department to identify and resolve recurring technical issues

What is Required (Qualifications):
- High school diploma or equivalent; Associate's degree in a related field is a plus
- Minimum of 2 years of technical customer support experience
- Strong understanding of computer hardware, software, and networking concepts
- Excellent problem-solving and troubleshooting skills
- Proven ability to work independently and as part of a team

How to Stand Out (Preferred Qualifications):
- Proficiency in using a ticketing system (e.g., Zendesk, Jira Service Desk)
- Experience with specific software or hardware used in the office, such as Microsoft Office Suite

#PublicSafety #TechnicalSupport #CareerOpportunity #EmployeeBenefits #CommunityFocus

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About the company

Motorola Solutions, Inc., is an American data communications and telecommunications equipment provider that succeeded Motorola, Inc.,

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