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Technical Customer Support (US Remote)

Motorola Solutions

Schaumburg (IL)

Remote

USD 45,000 - 60,000

Full time

2 days ago
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Job summary

A leading company in public safety technology is seeking a Technical Support professional in Schaumburg. This role involves providing first-level support to employees and visitors, troubleshooting technical issues, and configuring new hardware. The organization values growth, offers comprehensive benefits, and fosters a supportive workplace culture.

Benefits

Comprehensive benefits package
Generous paid time off
Employee stock purchase plan
Paid parental leave
Incentive bonus plans

Qualifications

  • Minimum of 2 years of technical customer support experience.
  • Strong understanding of computer hardware, software, and networking concepts.
  • Ability to work independently and as part of a team.

Responsibilities

  • Provide first-level technical support regarding hardware, software, and network connectivity.
  • Troubleshoot and resolve common technical issues, including password resets and printer malfunctions.
  • Document and track all support requests and resolutions using a ticketing system.

Skills

Problem Solving
Troubleshooting
Customer Support

Education

High school diploma or equivalent
Associate's degree in a related field

Tools

Ticketing System
Microsoft Office Suite

Job description

Employer Industry: Public Safety Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Incentive bonus plans available
- Comprehensive benefits package including medical, dental, vision, and 401K
- Generous paid time off and 10 paid holidays
- Employee stock purchase plan and paid parental leave
- Supportive and community-focused work culture

What to Expect (Job Responsibilities):
- Provide first-level technical support to employees and visitors regarding hardware, software, and network connectivity
- Troubleshoot and resolve common technical issues, including password resets and printer malfunctions
- Install and configure computer hardware and software for new employees and visitors
- Document and track all support requests and resolutions using a ticketing system
- Collaborate with the IT department to identify and resolve recurring technical issues

What is Required (Qualifications):
- High school diploma or equivalent; Associate's degree in a related field is a plus
- Minimum of 2 years of technical customer support experience
- Strong understanding of computer hardware, software, and networking concepts
- Excellent problem-solving and troubleshooting skills
- Ability to work independently and as part of a team

How to Stand Out (Preferred Qualifications):
- Experience with specific software or hardware used in the office, such as Microsoft Office Suite
- Proven ability to prioritize tasks and manage time effectively
- Proficiency in using a ticketing system (e.g., Zendesk, Jira Service Desk)

#PublicSafety #TechnicalSupport #CareerOpportunity #InclusiveWorkplace #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Motorola Solutions, Inc., is an American data communications and telecommunications equipment provider that succeeded Motorola, Inc.,

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.

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