Technical Customer Support (US Remote)

Motorola Solutions; Schaumburg (IL); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company in public safety technology is seeking a Technical Support professional in Schaumburg. This role involves providing first-level support to employees and visitors, troubleshooting technical issues, and configuring new hardware. The organization values growth, offers comprehensive benefits, and fosters a supportive workplace culture.

Benefits

Comprehensive benefits package

Generous paid time off

Employee stock purchase plan

Paid parental leave

Incentive bonus plans

Qualifications

• Minimum of 2 years of technical customer support experience.
• Strong understanding of computer hardware, software, and networking concepts.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first-level technical support regarding hardware, software, and network connectivity.
• Troubleshoot and resolve common technical issues, including password resets and printer malfunctions.
• Document and track all support requests and resolutions using a ticketing system.

Skills

Problem Solving

Troubleshooting

Customer Support

Education

High school diploma or equivalent

Associate's degree in a related field

Tools

Ticketing System

Microsoft Office Suite

Job description

Employer Industry: Public Safety Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Incentive bonus plans available
- Comprehensive benefits package including medical, dental, vision, and 401K
- Generous paid time off and 10 paid holidays
- Employee stock purchase plan and paid parental leave
- Supportive and community-focused work culture

What to Expect (Job Responsibilities):
- Provide first-level technical support to employees and visitors regarding hardware, software, and network connectivity
- Troubleshoot and resolve common technical issues, including password resets and printer malfunctions
- Install and configure computer hardware and software for new employees and visitors
- Document and track all support requests and resolutions using a ticketing system
- Collaborate with the IT department to identify and resolve recurring technical issues

What is Required (Qualifications):
- High school diploma or equivalent; Associate's degree in a related field is a plus
- Minimum of 2 years of technical customer support experience
- Strong understanding of computer hardware, software, and networking concepts
- Excellent problem-solving and troubleshooting skills
- Ability to work independently and as part of a team

How to Stand Out (Preferred Qualifications):
- Experience with specific software or hardware used in the office, such as Microsoft Office Suite
- Proven ability to prioritize tasks and manage time effectively
- Proficiency in using a ticketing system (e.g., Zendesk, Jira Service Desk)

#PublicSafety #TechnicalSupport #CareerOpportunity #InclusiveWorkplace #EmployeeBenefits

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About the company

Motorola Solutions, Inc., is an American data communications and telecommunications equipment provider that succeeded Motorola, Inc.,

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