Technical Customer Support Specialist - Orders & Quotes

Exotic Automation & Supply; Lyon Charter Township (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

Exotic Automation & Supply is seeking a frontline Customer Service & Order Processing specialist in the United States to handle quotes, orders, and EDI transactions, while responding to customer inquiries and coordinating follow-up.

You will work with pricing matrices, verify product availability, and maintain records in company systems to support accurate quotations and timely processing. Strong communication via phone and email is essential.

Qualifications

• High School Diploma is required.
• Associate’s degree is preferred.
• Previous work experience, ideally in customer-service.
• Experience using a computer and standard business software.
• Exotic Automation & Supply maintains a drug-free workplace, including marijuana testing.

Responsibilities

• Processes customer orders accurately from receipt through completion, including order entry, verification, and confirmation.
• Manages EDI (Electronic Data Interchange) transactions, including order receipt, processing, and error resolution.
• Handles order follow-up activities, including status updates, expedite requests, and delivery coordination.
• Processes RMAs (Return Merchandise Authorizations) in accordance with company policies and customer agreements.
• Responds to customer inquiries regarding product availability, order status, pricing, and general account questions.
• Prepares and processes customer quotations with accurate pricing and product specifications.
• Documents and processes customer complaints following established procedures to ensure timely resolution.
• Maintains professional communication with customers through phone, email, and other channels.

Skills

Customer service

Order processing

Communication

Education

High School Diploma (required)

Associate’s degree preferred

Tools

EDI transactions

Pricing matrices

Supplier portals

Job description

Exotic Automation & Supply is seeking a frontline Customer Service & Order Processing specialist in the United States to handle quotes, orders, and EDI transactions, while responding to customer inquiries and coordinating follow-up.

You will work with pricing matrices, verify product availability, and maintain records in company systems to support accurate quotations and timely processing. Strong communication via phone and email is essential.