Technical Customer Service Representative

Exotic Automation & Supply; Noblesville (IN); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading automation solutions company in Noblesville, Indiana, is seeking a Customer Service Representative to provide frontline support. Responsibilities include processing orders, managing EDI transactions, and responding to customer inquiries. Candidates should have a High School Diploma and prior customer service experience. This role demands excellent communication skills and the ability to problem-solve effectively. Join a dynamic team dedicated to delivering top-notch service and support to customers.

Qualifications

• Previous customer service experience is preferred.
• Familiarity with EDI transactions and order processing.
• Ability to communicate professionally with customers.

Responsibilities

• Process customer orders accurately from receipt through completion.
• Respond to customer inquiries about product availability and order status.
• Apply knowledge of cost structures to support pricing decisions.

Skills

Customer service skills

Order management

Communication skills

Problem-solving ability

Education

High School Diploma

Associate’s degree (preferred)

Job description

General Summary

Provides frontline customer service support to both internal and external customers. Responsibilities include processing orders, quotes, and EDI transactions; responding to customer inquiries and product requests; managing order follow-up; and resolving basic customer issues using foundational knowledge of Exotic product lines and business systems.

Essential Job Functions

Order Management & Processing

• Processes customer orders accurately from receipt through completion, including order entry, verification, and confirmation
• Manages EDI (Electronic Data Interchange) transactions, including order receipt, processing, and error resolution
• Handles order follow-up activities, including status updates, expedite requests, and delivery coordination
• Processes RMAs (Return Merchandise Authorizations) in accordance with company policies and customer agreements

Customer Communication & Support

• Responds to customer inquiries regarding product availability, order status, pricing, and general account questions
• Prepares and processes customer quotations with accurate pricing and product specifications
• Documents and processes customer complaints following established procedures to ensure timely resolution
• Maintains professional communication with customers through phone, email, and other channels

Financial & Pricing Knowledge

• Applies understanding of cost structures, discount schedules, and gross profit calculations to support pricing decisions
• Utilizes customer‑specific pricing matrices to ensure accurate quotations and order processing
• Reviews orders for pricing accuracy and margin requirements before submission

Product & Supplier Knowledge

• Demonstrates foundational knowledge of Exotic product lines to answer basic customer questions and identify appropriate solutions
• Maintains working knowledge of core supplier base and their product offerings
• Accesses and navigates supplier portals to verify product availability, specifications, and lead times

System & Process Compliance

• Follows all departmental and corporate policies and procedures to ensure consistent service levels
• Meets established productivity metrics for order processing, quote turnaround, and customer response times
• Maintains accurate records and documentation in company systems for all customer interactions and transactions

Supplemental Job Functions

• Performs other duties as assigned or requested.

Knowledge, Skills and Abilities Required

• High School Diploma (required), Associate’s degree preferred.
• Previous work experience (prefer customer‑service related experience).
• Previous experience working on a computer.