Technical Customer Support Specialist II

Mide Technology; Woburn (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Midé Technology in Woburn, MA is expanding its Customer Success Team. The Customer Support Specialist II will be the primary contact for support requests for enDAQ sensors and related software, working closely with the marketing engagement group and technical sales teams.

This role emphasizes delivering an exceptional customer experience and leveraging AI tools where appropriate. Candidates should have at least two years in a customer-facing role, a 4-year degree in business or related field,

Qualifications

• 2 years in a customer-facing role.
• Bachelor's degree or higher in business, communications, psychology, or related field.
• Ability to manage multiple priorities with attention to detail.
• Strong communication and problem-solving skills.
• Willingness to learn and adapt to new tools.

Responsibilities

• Serve as primary contact for support requests.
• Resolve inquiries by connecting customers with the right resources.
• Document communications in HelpScout and HubSpot.
• Assist with marketing research by building customer profiles.
• Stay informed about best practices and tools in customer service.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Team collaboration

Education

Bachelor's degree in business, communications, psychology, etc.

Tools

HelpScout

HubSpot

Job description

Midé Technology in Woburn, MA is expanding its Customer Success Team. The Customer Support Specialist II will be the primary contact for support requests for enDAQ sensors and related software, working closely with the marketing engagement group and technical sales teams.

This role emphasizes delivering an exceptional customer experience and leveraging AI tools where appropriate. Candidates should have at least two years in a customer-facing role, a 4-year degree in business or related field,