Technical Customer Success Specialist II

TotalEnergies; Woburn (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

HelpScout experience

HubSpot CRM

Job summary

TotalEnergies in Woburn, MA is seeking a Customer Support Specialist II to deliver excellent service to highly technical customers. You will be the main contact for inquiries, connect users with the right resources, and document all interactions using HelpScout and HubSpot.

The role supports marketing research and product feedback, with a focus on accuracy and customer satisfaction. Applicants should have at least two years in a customer‑facing role, be detail‑oriented, and capable of managing

Qualifications

• Proactive mindset with opportunity‑seeking improvements.
• Strong analytical and problem solving abilities.
• Excellent written and verbal communication skills.
• Ability to learn products and software platforms.
• Four‑year degree in a related field is required.

Responsibilities

• Serve as the primary point of contact for all customer support requests.
• Connect customers to appropriate resources and document interactions.
• Use HelpScout and HubSpot to log communications and data.
• Assist with marketing research by building customer profiles.
• Support payments and other administrative tasks as needed.

Skills

Initiative

Critical thinking

Problem solving

Communication

Multitasking

Education

Bachelor’s degree in business, communications, psychology, or related field

Tools

HelpScout

HubSpot

Job description

TotalEnergies in Woburn, MA is seeking a Customer Support Specialist II to deliver excellent service to highly technical customers. You will be the main contact for inquiries, connect users with the right resources, and document all interactions using HelpScout and HubSpot.

The role supports marketing research and product feedback, with a focus on accuracy and customer satisfaction. Applicants should have at least two years in a customer‑facing role, be detail‑oriented, and capable of managing