Technical Customer Support & Success Specialist

TOTAL Deutschland GmbH; Woburn, Northern (MA, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Midé Technology, based in Woburn, MA, is a engineering services and R&D firm delivering advanced sensors and software for government and commercial markets. We are seeking a Customer Support Specialist II reporting to the Senior Director of Marketing Engagement to help our customers succeed and stay ahead with reliable solutions.

In this role you will be the primary contact for support requests, connect customers with resources, document interactions in HelpScout and HubSpot, and support

Qualifications

• Minimum two years in a customer-facing role.
• Ability to communicate clearly with technically-minded customers.
• Comfort learning and understanding complex products and software platforms.

Responsibilities

• Serve as the primary point of contact for all customer support requests.
• Resolve inquiries by connecting customers to the appropriate resources.
• Document communications using HelpScout and HubSpot.
• Assist with marketing research by creating and maintaining customer profiles.
• Facilitate customer payments and complete occasional administrative tasks.
• Stay informed about evolving customer service practices and tools.

Skills

Excellent communication

Customer empathy

Problem solving

Learn technical products

Education

Bachelor's degree in business, communications, psychology, or related field

Tools

HelpScout

HubSpot

Job description

Midé Technology, based in Woburn, MA, is a engineering services and R&D firm delivering advanced sensors and software for government and commercial markets. We are seeking a Customer Support Specialist II reporting to the Senior Director of Marketing Engagement to help our customers succeed and stay ahead with reliable solutions.

In this role you will be the primary contact for support requests, connect customers with resources, document interactions in HelpScout and HubSpot, and support