AI-Driven Customer Success Specialist II

Mide Technology; Mishawum (MA); On-site; USD 55,000 - 76,000; Full time

Job summary

Mide Technology is hiring a Customer Support Specialist II in Woburn, MA. You will support enDAQ and Piezo.com, serving as the main contact for customers and coordinating with technical sales and marketing teams.

You will help solve technical and product questions, document interactions, and contribute to market research and product feedback. This role emphasizes customer relationships and continuous learning within a fast-growing environment.

Qualifications

• 2 years of experience in a customer-facing role.
• 4-year college degree in business, communications, psychology, etc.

Responsibilities

• Be the primary point of contact for all support requests.
• Resolve customer inquiries by aligning customers with the right resources.
• Document all communications in HelpScout and HubSpot.
• Utilize AI to augment your role.
• Build and maintain customer profiles for research and product feedback.
• Gather feedback to inform product development.
• Assist with payments-related administrative tasks.
• Stay updated on customer service best practices and tools.

Skills

Customer service

Problem solving

Communication

Attention to detail

Multi-tasking

Learning ability

Education

Bachelor's degree in business/communications/psychology

Tools

HelpScout

HubSpot

Job description

Mide Technology is hiring a Customer Support Specialist II in Woburn, MA. You will support enDAQ and Piezo.com, serving as the main contact for customers and coordinating with technical sales and marketing teams.

You will help solve technical and product questions, document interactions, and contribute to market research and product feedback. This role emphasizes customer relationships and continuous learning within a fast-growing environment.