Technical Customer Support Rep II

Spx-Technologie; Franklin (TN); Presencial; USD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonuses

Educational assistance

Leadership development programs

Recognition programs

Resumo da oferta

SPX Technologies is seeking a Technical Customer Support Rep II to provide expert troubleshooting and courteous customer support by phone and email for AtoN product lines. This onsite role sits in the Detection and Measurement division and requires collaborating with cross-functional teams to resolve issues promptly.

The role emphasizes strong communication skills, attention to detail, and the ability to handle inquiries quickly, with a focus on delivering quality service in a fast-paced

Qualificações

• Strong customer communication skills and analytical/problem-solving abilities.
• Attention to detail and urgency in addressing issues.
• Experience with SAP or ERP systems and MS Office.

Responsabilidades

• Provide technical troubleshooting and customer support by phone and email.
• Collaborate with internal teams to resolve issues across AtoN product lines.
• Respond to customer inquiries within one business day.
• Document all technical support interactions and maintain accurate case records.
• Process service records, RMAs, and sales orders in SAP.
• Maintain and update TOM database records and support tickets.

Conhecimentos

Customer communication

Analytical thinking

Problem solving

Attention to detail

Sense of urgency

Ferramentas

SAP

ERP systems

Microsoft Office

Descrição da oferta de emprego

Career Opportunities: Technical Customer Support Rep II (74946)

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of Detection and Measurement, Aids to Navigation, including Flash, Sabik Marine and Sealite, are leading providers of lighting and navigational aids for the marine, obstruction, and airfield end markets. Offering the broadest portfolio of solutions, we help people transverse the world safely by air, land, and sea.

What you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. SPX Aids to Navigation is a global leader in marine, obstruction, and airfield lighting solutions that support critical infrastructure and safety operations worldwide. As a Technical Support Representative, you will provide expert troubleshooting and customer support by phone and email, collaborating with internal teams to resolve issues promptly across AtoN product lines. This is an onsite position.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

• Technical Support & Customer Resolution
• Provide technical troubleshooting support for Flash, ITL, Sabik, Avlite, and Sealite products.
• Respond to or escape customer inquiries within one business day.
• Communicate professionally with customers and internal teams.
• Escalate quality trends and urgent customer issues.
• Service Administration & Case Management
• Document all technical support interactions and maintain accurate case records.
• Process service records, RMAs, and sales orders in SAP.
• Maintain and update TOM database records and support ticketing.
• Report obsolete systems and identify potential sales opportunities.

3. Product Knowledge & Cross-Functional Collaboration

• Develop and maintain knowledge across AtoN product lines and complete biannual product knowledge assessments.
• Assist with new product development initiatives.
• Build effective cross-functional relationships.

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

• Minimum 1 year of experience in technical support or customer service.

Preferred Knowledge, Skills, and Abilities

• 3+ years of relevant experience; experience in telecommunications, airfield, or related industries preferred.
• Strong customer communication skills; analytical and problem-solving abilities; attention to detail and a sense of urgency.
• Proficiency with SAP or ERP systems and advanced Microsoft Office skills.
• Technical or electronics background; knowledge of Lean or Six Sigma methodologies.

Education & Certifications

• No specific education or certification requirements stated in the source job description.
• Onsite position providing customer support by phone and email.
• Travel requirements not specified in the source job description.

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.