Technical Customer Support Rep II

our team; Franklin (TN); Presencial; USD 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Bonuses

Educational assistance

Leadership development

Resumo da oferta

SPX Technologies, Inc. is seeking a Technical Support Representative to deliver expert troubleshooting and customer support by phone and email.

This onsite role in Franklin, TN, involves collaborating with internal teams to resolve issues across AtoN product lines and maintaining accurate service records. Preferred candidates have 3+ years in relevant support roles, SAP/ERP proficiency, and strong communication skills.

Qualificações

• 1+ year of experience in technical support or customer service.
• 3+ years of relevant experience; telecom, airfield, or related industries preferred.
• Proficiency with SAP or ERP systems and advanced Microsoft Office skills.
• Technical or electronics background beneficial.

Responsabilidades

• Provide expert troubleshooting and customer resolution for SPX Aids to Navigation products.
• Respond to customer inquiries within one business day; communicate with customers and internal teams.
• Document all technical support interactions and maintain accurate case records.
• Process service records, RMAs, and sales orders in SAP; update TOM database and tickets.
• Identify obsolete systems and potential sales opportunities; collaborate across product lines.

Conhecimentos

Technical support

Customer service

SAP

ERP systems

Microsoft Office

Telecommunications

Descrição da oferta de emprego

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Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of Detection and Measurement, Aids to Navigation, including Flash, Sabik Marine and Sealite, are leading providers of lighting and navigational aids for the marine, obstruction, and airfield end markets. Offering the broadest portfolio of solutions, we help people transverse the world safely by air, land, and sea.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. SPX Aids to Navigation is a global leader in marine, obstruction, and airfield lighting solutions that support critical infrastructure and safety operations worldwide. As a Technical Support Representative, you will provide expert troubleshooting and customer support by phone and email, collaborating with internal teams to resolve issues promptly across AtoN product lines. This is an onsite position.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

• Technical Support & Customer Resolution
• Provide technical troubleshooting support for Flash, ITL, Sabik, Avlite, and Sealite products.
• Respond to or elevate customer inquiries within one business day.
• Communicate professionally with customers and internal teams.
• Escalate quality trends and urgent customer issues.
• Service Administration & Case Management
• Document all technical support interactions and maintain accurate case records.
• Process service records, RMAs, and sales orders in SAP.
• Maintain and update TOM database records and support ticketing.
• Report obsolete systems and identify potential sales opportunities.

3. Product Knowledge & Cross-Functional Collaboration

• Develop and maintain knowledge across AtoN product lines and complete biannual product knowledge assessments.
• Assist with new product development initiatives.
• Build effective cross-functional relationships.

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

• Minimum 1 year of experience in technical support or customer service.

Preferred Knowledge, Skills, and Abilities

• 3+ years of relevant experience; experience in telecommunications, airfield, or related industries preferred.
• Strong customer communication skills; analytical and problem-solving abilities; attention to detail and a sense of urgency.
• Proficiency with SAP or ERP systems and advanced Microsoft Office skills.
• Technical or electronics background; knowledge of Lean or Six Sigma methodologies.

Education & Certifications

• No specific education or certification requirements stated in the source job description.
• Onsite position providing customer support by phone and email.
• Travel requirements not specified in the source job description.

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.

ABOUT SPX

SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $2.2billion in annual revenue, we offer a wide array of highly engineered products with strong brands.

At SPX, what's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.

OUR VALUES

• Integrity
• Accountability
• Teamwork
• Results

At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognizethat only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.

WORKING AT SPX

Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace.We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion,sex, sexual orientation, national origin,gender identity, genetic information, age, disability, veteran status or any other legally protected basis.