Tech Support Pro: Troubleshooting & Tutorial Creator

KORONA POS by COMBASE; Las Vegas (NV); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

Retirement

Healthcare

Paid vacation/sick leave

Job summary

A leading software company is looking for a Technical Support Specialist in Las Vegas to assist customers with software solutions, troubleshoot problems, and create tutorials. Responsibilities include phone and email support, collaborating with engineering, and managing support tickets. Ideal candidates have strong organizational and writing skills. Benefits include retirement, healthcare, and paid leave. Competitive salary ranges from $38,000 to $40,000 USD annually. Apply now to be part of an innovative team!

Qualifications

• Strong project management and organizational skills are essential.
• Excellent writing skills to create tutorials.
• Proficient knowledge and understanding of customer service.

Responsibilities

• Assist customers via phone and email.
• Troubleshoot technical problems for clients.
• Write tutorials about software features.
• Collaborate with engineering to improve software solutions.
• Monitor email support tickets and respond accordingly.

Skills

Strong project management and organizational skills

Great writing skills

Proficient knowledge of customer service

Job description

A leading software company is looking for a Technical Support Specialist in Las Vegas to assist customers with software solutions, troubleshoot problems, and create tutorials. Responsibilities include phone and email support, collaborating with engineering, and managing support tickets. Ideal candidates have strong organizational and writing skills. Benefits include retirement, healthcare, and paid leave. Competitive salary ranges from $38,000 to $40,000 USD annually. Apply now to be part of an innovative team!