Enterprise Account Manager

Phonely, Inc.

San Francisco (CA)

On-site

USD 100,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Meals covered

Quarterly offsites

Meaningful equity

Job summary

A leading tech company is seeking an experienced Enterprise Account Manager in San Francisco to manage relationships with large enterprise clients. You will ensure customer satisfaction, retention, and account expansion through effective communication and strategic planning. Ideal candidates have 4+ years in account management with experience on accounts generating $100K+ ARR. Join us for a dynamic work environment with high standards and great personal ownership in customer relationships.

Qualifications

4+ years in enterprise account management, customer success, or strategic accounts.
Experience managing accounts with $100K+ ARR.
Proven track record of retaining and expanding enterprise accounts.

Responsibilities

Own a portfolio of enterprise accounts and be accountable for retention and expansion.
Build and maintain executive-level relationships with key stakeholders.
Run quarterly business reviews with data on performance and ROI.

Skills

Executive communication skills

Account management

Deal and project management

Technical product knowledge

Tools

APIs

Integrations

Call center technology

Job description

At some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible. Phonely builds conversational voice AI agents for high-volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production. Our enterprise accounts are scaling fast, and we need someone who can own those relationships and grow them.

About the Role

We're hiring an Enterprise Account Manager to own the post-sale relationship with our largest customers. These are companies running thousands of calls per day through Phonely, replacing entire call centers with AI, and they need a dedicated person making sure they're getting maximum value and expanding their usage over time.

This is not a "check in once a quarter" role. You'll be deeply embedded with your accounts, understanding their call workflows, monitoring performance, running business reviews, and identifying opportunities to expand. You'll be the person these executives call when they need something, and the person who makes sure Phonely delivers.

You'll work closely with our CS, engineering, and sales teams and report directly to leadership. If you've managed enterprise accounts in telecom, SaaS, or contact center technology, and you know how to protect and grow revenue, this is your role.

What You'll Do

Own a portfolio of enterprise accounts and be accountable for retention, expansion, and customer satisfaction
Build and maintain executive-level relationships with key stakeholders at each account
Run quarterly business reviews with data on performance, ROI, and optimization opportunities
Identify upsell and cross-sell opportunities based on customer usage and business needs
Coordinate with engineering and CS on feature requests, escalations, and product feedback
Develop account plans with clear growth targets and risk mitigation strategies
Monitor account health metrics and proactively address churn signals
Partner with sales on renewals and contract expansions
Translate customer needs into actionable product insights for the team
Represent Phonely at industry events and customer meetings

What You'll Bring

4+ years in enterprise account management, customer success, or strategic accounts
Experience managing accounts with $100K+ ARR
Strong executive communication skills, both written and verbal
Proven track record of retaining and expanding enterprise accounts
Comfortable with technical products and able to speak credibly about APIs, integrations, and data flows
Highly organized with strong deal and project management skills
Experience in SaaS, telecom, contact centers, or AI is strongly preferred

Nice to Have

Existing relationships in insurance, BPO, healthcare, or financial services
Experience with call center technology (Five9, Genesys, NICE, Talkdesk, Twilio)
Background in solutions consulting or technical account management

Why Join Phonely

We are a team of ex-athletes, founders, and builders with low egos and high standards. We take the work seriously without taking ourselves too seriously. On-site in San Francisco, meals covered, quarterly offsites to interesting places (Rocky Mountains, Costa Rica, Indonesia), and meaningful equity in a company that is growing fast. You will work directly with the founders and have real ownership over our most important customer relationships.

Interview Process