Technical Customer Success Manager

Strive Sa

San Francisco (CA)

Hybrid

USD 180,000 - 230,000

Full time

14 days+

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Job summary

Strive Sa is seeking a Technical Customer Success Manager in the San Francisco area to own and grow a $4M book of business. You will leverage a technical background to drive API integrations, adoption, and retention for mid-market and enterprise customers.

The role requires being based in San Francisco with very light travel and 3-5 days in the office per week, delivering strategic value and ensuring customer success with our AI-powered platform.

Qualifications

Technical background in customer success or similar roles.
Experience with APIs and integration considerations.
Proven track record managing mid-market or enterprise accounts.

Responsibilities

Manage a $4M book of business with a strategic focus.
Drive adoption and retention through technical guidance and success plans.

Skills

Technical CS background

API savvy

Mid Market / Enterprise focus

Strategic commercial mindset

Travel - light

Tools

CRM tools

API familiarity

Job description

We are working with an AI-powered web data platform that hit over $17M in ARR in 2025. They are looking to hire a Customer Success Manager with a technical background in the San Francisco area.

The Company:

AI-Powered Web Data Platform
Over $70M+ Series B from Tier One VC Investors
Customers like Home Depot, Coca-Cola, and Uber

Leadership and Culture:

Technical Founder and CEO is a Veteran in Cybersecurity, Intelligence, and AI
CRO’s Background includes AI-powered, Software, and Infrastructure Platform Companies
CS Leader Has Worked with 4 Early-Stage Startups

The Role: