Technical Customer Success Manager

Browserbase; San Francisco (CA); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Early-stage equity

Medical, dental, and vision coverage

401(k)

Daily catered lunches

Downtown San Francisco office

AI tools + credits

Regular team offsites

Job summary

Browserbase, a fast-growing Series B startup, is seeking an Enterprise SaaS Sales Lead to drive adoption and customer success in the AI infrastructure space.

You will own outbound prospecting, pipeline management, and closing, while collaborating with Product and Engineering to translate market needs into opportunities. This role requires a proven track record of hitting targets in a high-growth environment and excellent communication skills.

Qualifications

• 5+ years of enterprise SaaS sales experience, preferably in technical products or AI infrastructure.
• Track record of consistently meeting or exceeding sales targets in a high-growth environment.
• Experience with product-led growth strategies and converting self-service users to enterprise contracts.
• Comfort with outbound prospecting and developing new business relationships.
• Strong technical aptitude and ability to understand and communicate complex technical concepts.
• Excellent communication and presentation skills with the ability to tailor messaging to different stakeholders.
• Self-motivated with the ability to thrive in an ambiguous, fast-paced startup environment.
• Excited to work 4 days a week in our San Francisco HQ (or open to relocating).

Responsibilities

• Develop and execute our enterprise sales strategy, including outbound prospecting, pipeline management, and closing deals.
• Create sales processes, documentation, and playbooks that will scale with our growing team.
• Build and maintain relationships with enterprise prospects and customers.
• Collaborate with product and engineering teams to communicate customer needs and market opportunities.
• Deliver compelling product demonstrations that highlight the value of our technical platform, with the support of our Sales Engineer.
• Negotiate complex contracts and manage the full sales cycle from prospecting to close.
• Provide market intelligence and competitive insights to inform product and company strategy.
• Track and report on sales metrics, forecasts, and pipeline to leadership.

Skills

Enterprise SaaS sales

Outbound prospecting

Technical aptitude

Communication & presentation

Startup hustle

Job description

We are a Series B startup that grew our revenue 5x in 2025 and are continuing to grow, fast. Backed by Kleiner Perkins, CRV, and Notable Capital, our team is building on our CEO's founding vision to power the world's best AI tools and help everyone automate the web.

About the Role

You’ll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up.

Key Responsibilities

• Develop and execute our enterprise sales strategy, including outbound prospecting, pipeline management, and closing deals
• Create sales processes, documentation, and playbooks that will scale with our growing team
• Build and maintain relationships with enterprise prospects and customers
• Collaborate with product and engineering teams to communicate customer needs and market opportunities
• Deliver compelling product demonstrations that highlight the value of our technical platform, with the support of our talented Sales Engineer.
• Negotiate complex contracts and manage the full sales cycle from prospecting to close
• Provide market intelligence and competitive insights to inform product and company strategy \
• Track and report on sales metrics, forecasts, and pipeline to leadership

You're a good fit if you...

• Have 5+ years of enterprise SaaS sales experience, preferably in technical products or AI infrastructure
• Possess a track record of consistently meeting or exceeding sales targets in a high-growth environment
• Have experience with product-led growth strategies and converting self-service users to enterprise contracts
• Are comfortable with outbound prospecting and developing new business relationships
• Have strong technical aptitude and ability to understand and communicate complex technical concepts
• Have excellent communication and presentation skills with the ability to tailor messaging to different stakeholders
• Are self-motivated with the ability to thrive in an ambiguous, fast-paced startup environment
• Are excited to work 4 days a week in our San Francisco HQ (or are open to relocating here).

Nice to Haves

• Experience selling developer tools, API products, or other technical infrastructure
• Experience building sales processes from scratch at an early-stage company

Why you should join us

• Shape the buying experience of a category-defining infrastructure company.
• Join a lean, high-impact team where your work directly influences growth.
• Competitive salary + meaningful early-stage equity
• Comprehensive medical, dental, and vision coverage for you and your dependents
• 401(k)
• Daily catered lunches with a fully-stocked kitchen
• Beautiful office in downtown San Francisco
• All the AI tools + credits you want
• Regular team offsites and company events

OTE (includes base + commission)

$140,000 - $160,000 USD

If you need a reasonable accommodation at any point during the application or interview process, please contact your recruiter.