Technical Customer Success Leader — Ownership & Growth

MintMCP; San Mateo (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Health benefits

Direct access to CEO

Job summary

MintMCP in the San Francisco Bay Area seeks a hands-on post-sales leader who owns the customer journey from onboarding to expansion. You will build a mutual delivery plan, drive onboarding against real use cases, and maintain trust as usage grows.

You’ll own renewals, orchestrate health checks, and coordinate with engineering and the founders when issues arise. The role requires advocating for customers, setting expectations, and shaping repeatable processes as the customer base scales.

Qualifications

• Exceptional with customers and able to keep rollout on track.
• End-to-end ownership of customer relationships in CS/AM/consulting.
• Ability to run plans across a customer's team and maintain momentum.
• Comfortable in technical conversations without engineering duties.

Responsibilities

• Own the customer post-signature, build mutual delivery plans.
• Lead onboarding, ensure live product against real use cases.
• Track account health, conduct reviews, and catch risks early.
• Own renewals and drive expansion to additional teams and usage.
• Advocate for customers internally and balance to company priorities.
• Help build repeatable CS motion and scale the function.

Skills

Customer relationship management

Onboarding leadership

Account management

Cross-functional collaboration

Trade-off negotiation

AI/native curiosity

Job description

MintMCP in the San Francisco Bay Area seeks a hands-on post-sales leader who owns the customer journey from onboarding to expansion. You will build a mutual delivery plan, drive onboarding against real use cases, and maintain trust as usage grows.

You’ll own renewals, orchestrate health checks, and coordinate with engineering and the founders when issues arise. The role requires advocating for customers, setting expectations, and shaping repeatable processes as the customer base scales.