Senior Technical CSM: Own Post-Sales, AI-Driven Growth

MintMCP; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Account ownership

Direct access to CEO

Health benefits

Job summary

MintMCP helps companies put agents to work safely and builds the gatekeeping that ensures agents only access what they need. The role owns the customer from onboarding to renewal, guiding adoption and revenue growth, and working directly with stakeholders.

This is a hands-on, in-person post-sales position in the San Francisco Bay Area, with travel to meet customers; you will shape the process, set expectations, and partner with the CEO and founders on strategic expansion.

Qualifications

• Exceptional with customers; quickly earns trust and keeps rollout on track.
• End-to-end ownership of customer relationships in post-sales roles.
• Able to plan, align stakeholders, and drive momentum across teams.
• Comfortable in technical discussions with non-engineers.
• Experience with retention and growth initiatives.
• Ability to build playbooks, templates, and cadences.

Responsibilities

• Own onboarding and mutual delivery plan with customers.
• Lead product live deployments against real use cases.
• Manage renewals and drive expansion across teams.
• Monitor health, conduct business reviews, anticipate risks.
• Collaborate with founders and engineers when needed.
• Develop repeatable delivery motions as the base for scale.

Skills

Client relationships

Account planning

Stakeholder management

Technical buyer dialogue

Retention & expansion

Strategic thinking

AI-native curiosity

Leadership potential

Job description

MintMCP helps companies put agents to work safely and builds the gatekeeping that ensures agents only access what they need. The role owns the customer from onboarding to renewal, guiding adoption and revenue growth, and working directly with stakeholders.

This is a hands-on, in-person post-sales position in the San Francisco Bay Area, with travel to meet customers; you will shape the process, set expectations, and partner with the CEO and founders on strategic expansion.