Technical Customer Success Lead — API & Cloud Platform

Kong; United States; On-site; USD 70,000 - 130,000; Full time

Job summary

Kong is seeking a Customer Success professional to act as the primary post‑sales contact for technical, product, and support questions in the United States. You will help drive adoption, run workshops, and manage customer journeys from onboarding through renewal, partnering with cross‑functional teams to maximize value from Kong’s API platform.

You will engage with customers to understand their use cases, validate timelines, identify risks, and champion product features that enable success.

Qualifications

• Experience with APIs and microservices architectures.
• Kubernetes and cloud technologies (AWS, GCP, Azure).
• Ability to translate technical value into business outcomes.

Responsibilities

• Engage with customers via inbound requests and onboarding.
• Validate customer needs, timelines, risks, and success factors.
• Lead hands-on product demos and technical workshops.
• Conduct health checks and review Kong implementations.
• Document customer use cases, architecture, and roadmap.
• Explore new use cases and expand API platform usage.
• Build trusted advisor relationships and support renewals/expansions.
• Manage escalations and coordinate with product/services teams.

Skills

API knowledge

Microservices

Kubernetes

Cloud (AWS/GCP/Azure)

Data storytelling

Cross-functional collaboration

Customer success

Job description

Kong is seeking a Customer Success professional to act as the primary post‑sales contact for technical, product, and support questions in the United States. You will help drive adoption, run workshops, and manage customer journeys from onboarding through renewal, partnering with cross‑functional teams to maximize value from Kong’s API platform.

You will engage with customers to understand their use cases, validate timelines, identify risks, and champion product features that enable success.