Technical CSM: AI/API Enablement & Growth

Kong; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Kong is seeking a Customer Experience professional to enable customers to leverage APIs and microservices, driving business initiatives with Kong’s technologies. You will manage a portfolio of customers, partner with sales, and become an SME on Kong products, delivering value through proactive adoption, automation, and innovative projects.

You will work with the US sales teams, build strong customer relationships, and champion self-service tooling to maximize Kong’s impact for customers and

Qualifications

• Experience in customer-facing, technically advanced environments via SaaS, Open Source and/or Infrastructure software companies.
• Ability to manage a portfolio of commercial customers and identify automation opportunities.
• Strong communication and organizational skills with a builder's mentality.

Responsibilities

• Coach customers throughout their lifecycle with CX teams to ensure outcomes.
• Inspire customers to create an AI/API vision using Kong’s solutions.
• Define adoption plans and post-sales engagement strategy and rationale.
• Collaborate with Sales and Product to maximize customer value.
• Innovate tooling and processes to improve team efficiency.
• Work on innovative customer projects and become an SME on Kong products.
• Collaborate with peers and business partners across groups.

Skills

Customer experience

Portfolio management

Self-starter

Strong communication

Problem solving

SaaS/Open Source experience

Infra software familiarity

Job description

Kong is seeking a Customer Experience professional to enable customers to leverage APIs and microservices, driving business initiatives with Kong’s technologies. You will manage a portfolio of customers, partner with sales, and become an SME on Kong products, delivering value through proactive adoption, automation, and innovative projects.

You will work with the US sales teams, build strong customer relationships, and champion self-service tooling to maximize Kong’s impact for customers and