API & AI Technical Customer Success Lead

Socket.dev; California (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

Kong Inc. is seeking a Customer Experience professional to guide a portfolio of commercial customers and partner with US sales teams to maximize value from Kong's API and AI platform. You will build strong relationships, drive adoption, and leverage self-service assets to scale impact.

The role emphasizes collaboration across Product, Sales, and CX teams, with a focus on Cloud Native technologies, containers, and microservices. A proactive, self-starter mindset is essential.

Qualifications

• Proven experience in customer-facing, technically advanced environments.
• Ability to manage a portfolio of commercial customers.
• Strong communication and organizational skills.

Responsibilities

• Coach customers throughout lifecycle, coordinating with CX teams for outcomes.
• Inspire customers to create an AI, API-optimized vision for their future.
• Co-define adoption plans and post-sales engagement metrics.
• Collaborate with Sales and Product to maximize customer value.
• Innovate tooling and processes to improve team efficiency.
• Become a subject-matter expert on Kong products and technologies.

Skills

Customer success

SaaS experience

Cloud native

Tools

APIM

Kong Konnect

Job description

Kong Inc. is seeking a Customer Experience professional to guide a portfolio of commercial customers and partner with US sales teams to maximize value from Kong's API and AI platform. You will build strong relationships, drive adoption, and leverage self-service assets to scale impact.

The role emphasizes collaboration across Product, Sales, and CX teams, with a focus on Cloud Native technologies, containers, and microservices. A proactive, self-starter mindset is essential.