Strategic Technical CSM: API & AI Solutions

KONG

Sacramento (CA)

On-site

USD 90,000 - 150,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Kong Inc. is seeking a proactive Customer Experience professional for our US-based CX team in Sacramento. You will guide customers through their lifecycle, helping them leverage Kong APIs and microservices to drive business initiatives.

You will partner with Sales and Product to maximize customer value and build scalable processes that improve outcomes for a diverse portfolio of customers. The role emphasizes strong communication, a builder mindset, and deep knowledge of cloud-native

Qualifications

Experience in customer-facing, technically advanced environments via SaaS, Open Source and/or Infrastructure software companies.

Responsibilities

Coach customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes.
Inspire customers to create an AI, API optimized vision for their future; with your partnership and Kong’s solution as a pivotal part of the path ahead.
Co-Define what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why.
Work with Sales and Product teams to ensure Kong customers are getting the most out of the solution.
Help innovate tooling and processes to make you and your team more efficient.
Work on innovative and cutting edge customer projects.
Become an SME on Kong products and technologies, taking that knowledge and applying it to real world usage.
Collaborate with other peers, business partners and groups.