Technical Customer Solutions Specialist

Kelco Industries; Springfield (IL); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

Disability insurance

Life insurance

Job summary

Kelco Industries seeks a Technical Customer Solutions Specialist to be the main touchpoint for customers, coordinating quotes, orders, and delivery with Engineering, Purchasing, Production and Logistics. You will review technical specs, prepare quotations, and ensure accurate order entry while supporting profitability and customer satisfaction.

In this role, you will manage inquiries by phone and email, verify requirements, track delivery commitments, and resolve discrepancies across departments

Qualifications

• High school diploma or equivalent required; associate degree in business, manufacturing, engineering technology, or related field preferred.
• Two to five years of inside sales, account support, customer service, or order management experience in a manufacturing environment preferred.
• Experience with industrial fasteners, cold-formed components, precision-manufactured products, or related industrial products strongly preferred.
• Experience reviewing customer drawings, technical specifications, or engineering documentation preferred.
• Experience with ERP/business systems and Microsoft Office preferred.

Responsibilities

• Serve as the primary point of contact for assigned customers, promptly and professionally to inquiries by phone and email.
• Review requests for quotation, customer drawings, engineering specifications, and other technical requirements.
• Prepare accurate and competitive quotations using established pricing guidelines, calculating appropriate margins while supporting company profitability expectations.
• Enter and verify customer orders, confirming part numbers, materials, quantities, pricing, tolerances, and delivery requirements.
• Coordinate with Engineering to confirm product specifications, manufacturing capabilities, and technical requirements.
• Work with Purchasing and Production to confirm material availability, production capacity, lead times, and delivery dates.
• Monitor open orders and provide timely updates regarding production status, delivery schedules, and potential delays.
• Proactively identify and resolve order, pricing, billing, scheduling, and delivery discrepancies in coordination with internal departments.

Skills

Customer focus

Technical aptitude

Communication

Attention to detail

Commercial awareness

Organization & prioritization

Problem solving

Collaboration

Accountability

Adaptability

Professionalism

Safety awareness

Education

High school diploma or equivalent

Associate degree in business/manufacturing/engineering technology

Tools

ERP systems

Microsoft Office

Job description

About Kelco Industries:

Kelco Industries is a market leader in cost-effective, high performance, custom engineered components for a wide variety of industries. We invest in the latest technologies and top talent, and because we are privately held, we answer only to our customers – so we can make fast decisions that move our business and our customers forward .Kelco is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We further are committed to considering all qualified individuals with disabilities and will provide reasonable accommodation as needed throughout the hiring process.

• Kelco offers a competitive benefits package, including Health, Dental, Vision, Disability, and Life insurance.

Job Description

The Technical Customer Solutions Specialist serves as a primary point of contact for customers, providing responsive service and coordinating customer requirements through the quoting and order fulfillment process. This position reviews technical specifications, prepares quotations, processes orders, monitors delivery commitments, and works closely With Engineering, purchasing, Production, and Logistics to support Customer needs.

Essential Functions

• Serve as the primary point of contact for assigned customers, promptly and professionally to inquiries by phone and email.
• Review requests for quotation, customer drawings, engineering specifications, and other technical requirements.
• Prepare accurate and competitive quotations using established pricing guidelines, calculating appropriate margins While supporting company profitability expectations.
• Enter and customer orders, verifying part numbers, materials, quantities, pricing, tolerances, and delivery requirements.
• Coordinate with Engineering to confirm product specifications, manufacturing capabilities, and technical requirements.
• Work with Purchasing and Production to confirm material availability, production capacity, lead times, and delivery dates.
• Monitor open orders and communicate timely updates regarding production Status, delivery schedules, and potential delays.
• Proactively identify and resolve order, pricing, billing, scheduling, and delivery discrepancies in coordination with the appropriate internal departments.
• Follow up on outstanding quotations and customer inquiries to support business opportunities and maintain strong customer relationships.
• Review customer purchase orders and related documentation for accuracy and alignment with quoted requirements.
• Maintain accurate Customer profiles, quotation activity, order information, and historical part records within company systems.
• Perform other duties and special projects as assigned.

Core Competencies

• Safety Awareness
• Customer Focus
• Technical Aptitude
• Communication
• Attention to Detail
• Commercial Awareness
• Organization & Prioritization
• Problem Solving
• Collaboration
• Accountability
• Adaptability
• Professionalism

Education / Experience Requirements

• High school diploma or equivalent required; associate degree in business, manufacturing, engineering technology, or a related field preferred.
• Twoto five years of inside sales, account support, Customer service, or order management experience in a manufacturing environment preferred.
• Experience with industrial fasteners, cold-formed components, precision-manufactured products, or related industrial products strongly preferred.
• Experience reviewing customer drawings, technical specifications, or engineering documentation preferred.
• Experience With ERP/business systems and Microsoft Office preferred.

The pay range for this role is:$23.00 - $27.00 USD per hour (Woodstock, IL)