Technical Customer Operations Specialist

Expert Executive Recruiters (EER Global); Ontario (CA); Presencial; CAD 78.000 - 106.000; Jornada completa

Descripción de la vacante

Expert Executive Recruiters (EER Global) seeks a Technical Customer Operations Specialist in Ontario, CA to drive order accuracy and customer satisfaction. You’ll manage the full order lifecycle, coordinate with sales, logistics, and finance, and act as the main contact for customers to ensure timely delivery.

The ideal candidate has at least 3 years in customer service or order processing, experience with CRM systems, and strong communication skills.

Formación

• 3 years of experience in customer service, inside sales, order processing, account coordination, or a similar role.
• Experience using CRM platforms, preferably Salesforce or equivalent systems.
• Proficiency with Microsoft Office applications.

Responsabilidades

• Act as a trusted resource for customers by providing timely information on products, pricing, availability, and delivery schedules.
• Build and maintain strong customer relationships through responsive and professional communication.
• Resolve customer inquiries and coordinate solutions across internal teams.
• Manage the full order lifecycle from quotation to shipment and invoicing.
• Review, process, and maintain customer orders with a high level of accuracy.
• Monitor open orders, expedite requests when needed, and proactively communicate updates.
• Maintain customer records, opportunities, and sales activity within CRM systems.
• Prepare customer quotations and support the sales team in achieving business objectives.
• Assist with account management activities and customer reporting requirements.
• Partner with warehouse, production planning, logistics, and finance teams to meet customer expectations.
• Support shipment scheduling, inventory availability reviews, and order prioritisation.
• Coordinate internally to ensure smooth execution of customer requirements.
• Identify opportunities to improve customer service processes and operating efficiency.
• Maintain accurate documentation and support quality, compliance, and audit requirements.
• Contribute to a collaborative, customer-focused team environment.

Conocimientos

Customer service

CRM systems

Microsoft Office

Educación

High School Diploma

Herramientas

Salesforce

Descripción del empleo

A leading global manufacturer serving highly technical industries is looking for a Technical Customer Operations Specialist to join its team in Ontario, California. This role is perfect for someone who enjoys building customer relationships, solving problems, and ensuring orders move smoothly from quote to delivery.

As a key member of the customer operations team, you'll serve as the primary point of contact for customers, collaborating with sales, operations, logistics, planning, and finance to deliver an outstanding customer experience. Your ability to manage details, communicate effectively, and respond quickly to customer needs will directly contribute to customer satisfaction and business success.

What You'll Be Doing

Customer Support & Relationship Management

• Act as a trusted resource for customers by providing timely information on products, pricing, availability, and delivery schedules.
• Build and maintain strong customer relationships through responsive and professional communication.
• Resolve customer inquiries and coordinate solutions across internal teams.

Order Management

• Manage the full order lifecycle from quotation to shipment and invoicing.
• Review, process, and maintain customer orders with a high level of accuracy.
• Monitor open orders, expedite requests when needed, and proactively communicate updates.
• Maintain customer records, opportunities, and sales activity within CRM systems.
• Prepare customer quotations and support the sales team in achieving business objectives.
• Assist with account management activities and customer reporting requirements.

Cross-Functional Coordination

• Partner with warehouse, production planning, logistics, and finance teams to meet customer expectations.
• Support shipment scheduling, inventory availability reviews, and order prioritisation.
• Coordinate internally to ensure smooth execution of customer requirements.
• Identify opportunities to improve customer service processes and operating efficiency.
• Maintain accurate documentation and support quality, compliance, and audit requirements.
• Contribute to a collaborative, customer-focused team environment.

What We're Looking For

• High School Diploma or equivalent required; additional education or training is an asset.
• 3 years of experience in customer service, inside sales, order processing, account coordination, or a similar role.
• Experience using CRM platforms, preferably Salesforce or equivalent systems.
• Proficiency with Microsoft Office applications.
• Strong verbal and written communication skills.
• Exceptional attention to detail and organisational abilities.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Self-starter with a proactive and customer-first mindset.
• Manufacturing, technical, industrial, distribution, or supply chain experience is highly desirable.

Why Consider This Opportunity?

• Join a stable and growing manufacturing organisation with global reach.
• Work in a collaborative environment where customer service plays a critical role in business success.
• Gain exposure to multiple functions, including sales, operations, logistics, and supply chain.
• Opportunity to develop new skills and grow your career within a technical industry.
• Make a direct impact on customer satisfaction and operational performance.

If you enjoy building relationships, coordinating with multiple teams, and ensuring customers receive exceptional support, this is an excellent opportunity to take the next step in your career.