Technical Customer Experience Manager — Heavy Truck Equipment

Muncie Power Products; Muncie (IN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life, AD&D, and dependent insurances

Disability insurance and flexible time

Employee assistance programs

401k match and flexible spending

Paid time off

Paid holidays

Wellness programs

Job summary

Muncie Power Products is seeking a Customer Service Manager to lead our customer service team from our on-site facility in Indiana. You will handle inquiries, troubleshoot electrical, hydraulic, and mechanical issues, and coordinate with field sales for accounts and orders.

The role emphasizes team collaboration, problem solving, and strong communication with customers and internal teams, with occasional travel to support field operations and customers.

Qualifications

• Two years post-high school education preferred.
• Knowledge of the heavy truck equipment industry preferred.
• Technically oriented with hydraulics and electricity knowledge.
• Ability to read and interpret safety rules and manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to solve practical problems with limited standardization.
• Strong judgment and communication skills.
• Ability to communicate verbally and in writing.
• Spanish language abilities a plus.

Responsibilities

• Resolve customer inquiries and complaints.
• Provide electrical, mechanical, and hydraulic troubleshooting assistance to customers.
• Refer complex technical difficulties to the product and application specialist.
• Assist with the design of mechanical and hydraulic systems.
• Provide customers with plumbing and hydraulic schematics when requested.
• Suggest training for the department as needed.
• Enter customer sales orders via telephone, fax, or email.
• Resolve requests for order adjustments following company procedures.
• Provide leads to field sales managers and liaise with them.
• Document information on new accounts and update computer files.
• Inform customer service director of routine and non-routine activities and issues.
• Travel to assist field sales managers and customers as needed.

Skills

Customer service

Supervisory

Hydraulics knowledge

Electrical knowledge

Communication

Problem solving

Team collaboration

Spanish (preferred)

Education

Post-secondary education

Job description

Muncie Power Products is seeking a Customer Service Manager to lead our customer service team from our on-site facility in Indiana. You will handle inquiries, troubleshoot electrical, hydraulic, and mechanical issues, and coordinate with field sales for accounts and orders.

The role emphasizes team collaboration, problem solving, and strong communication with customers and internal teams, with occasional travel to support field operations and customers.