Solutions Technician: Heavy-Duty Truck Support

GVW Group; Hagerstown (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with company match

PTO and company holidays

High-impact ownership

Job summary

Autocar, LLC in Hagerstown, Indiana, is seeking a skilled Solutions Technician to serve as a trusted resource for customers, dealers, and service providers seeking support for Autocar products. Location is Hagerstown, IN.

You will troubleshoot truck issues, guide service personnel through repair processes, and deliver timely, professional support with a strong focus on customer satisfaction. Previous experience in electrical diagnostics and heavy-duty trucks is preferred.

Qualifications

• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to remain calm and effective while managing technical issues.
• Process-oriented mindset with strong attention to detail.
• Commitment to delivering exceptional customer experiences.
• Previous electrical diagnostic experience.
• Experience supporting heavy-duty trucks or commercial vehicles.
• Background in technical support, service operations, maintenance, or repair environments.

Responsibilities

• Troubleshoot truck issues over the phone using strong diagnostic and problem-solving skills.
• Guide customers and service personnel through effective troubleshooting and repair processes.
• Investigate and resolve technical concerns involving Autocar vehicles.
• Deliver timely and professional support to anyone seeking assistance with an Autocar product.
• Drive issues to resolution while maintaining a strong focus on customer satisfaction.
• Follow established processes while demonstrating persistence and creativity in identifying the best solution.

Skills

Troubleshooting

Customer service

Communication

Calm under pressure

Detail oriented

Job description

Autocar, LLC in Hagerstown, Indiana, is seeking a skilled Solutions Technician to serve as a trusted resource for customers, dealers, and service providers seeking support for Autocar products. Location is Hagerstown, IN.

You will troubleshoot truck issues, guide service personnel through repair processes, and deliver timely, professional support with a strong focus on customer satisfaction. Previous experience in electrical diagnostics and heavy-duty trucks is preferred.