Technical Customer Engagement Manager

Akkodis; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Akkodis is seeking a Technical Customer Engagement Manager for a contract role, ideally with a strong background in financial services. The position involves onboarding new customers, providing technical support, and managing client relationships while demoing a new product. This role requires excellent communication skills and a customer-focused mindset, with responsibilities including running client calls and collaborating with internal teams.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401K

Paid leave

Holiday pay

Qualifications

• 4-6+ years in customer success, technical account management, or similar roles.
• Strong technical acumen with software implementation experience.
• Excellent communication skills to explain technical concepts to non-technical users.

Responsibilities

• Guide new customers through onboarding and provide technical support.
• Build relationships and collaborate with internal teams.
• Conduct training and monitor usage.

Skills

Communication

Problem-Solving

Organizational Skills

Technical Acumen

Customer-Focused Mindset

Education

Bachelor’s degree in Business, Computer Science, IT, or related field

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Akkodis

Akkodis is seeking a Technical Customer Engagement Manager for a Contract job with a client in Richmond/Remote. Ideally, looking for applicants with a solid background in the financial services industry.

Rate Range: $65/hour to $67/hour on W2 (negotiable); the rate may vary based on experience, education, location, etc.

Location: Richmond, VA or 100% remote (central or eastern time zones)

Position: Technical Customer Engagement Manager

Duration: approximately 6 months

Interview process: 2 ½ hour interviews, second with the Product Owner

Project: Demoing a new product called “Expense Management” to small business clients

Job Requirements:

• Bachelor’s degree in Business, Computer Science, IT, or related field
• 4-6+ years in customer success, technical account management, onboarding, or similar roles
• Strong technical acumen with software implementation experience
• Excellent communication skills to explain technical concepts to non-technical users
• Proven problem-solving skills and proactive customer support approach
• Strong organizational skills, attention to detail, ability to manage multiple projects
• Customer-focused mindset and passion for service

Additional notes:

• Demoing complex technical products
• Helping onboard customers
• Not responsible for closing sales
• Running 2-5 client calls/day
• Roles include engagement management, customer success, product management
• Light maintenance tasks

The role involves guiding new customers through onboarding, providing technical support, building relationships, collaborating with internal teams, conducting training, monitoring usage, and reporting on progress.

If interested, click APPLY NOW or contact 3039422431 / [e-mail].

Equal Opportunity Employer/Veterans/Disabled

Benefits include medical, dental, vision, life insurance, disability, voluntary benefits, EAP, commuter benefits, 401K, paid leave, and holiday pay. Benefits may vary for client-recruited or direct hire jobs.

For privacy, see our Privacy Policy.

We consider applicants with criminal records in accordance with applicable laws.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Consulting

Industries

• IT Services and IT Consulting