Technical Customer Analyst (R-19216)

Dnb; Jacksonville (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Generous paid time off

Paid parental leave

Education assistance

401(k) with company matching

Medical, dental, and vision insurance

Job summary

Dnb in Jacksonville, Florida is seeking a Technical Customer Analyst to provide technical support and manage complex products. The candidate will troubleshoot issues, collaborate with teams, and interface with customers to offer technical guidance.

The ideal applicant should have a bachelor’s degree in a related field, strong JavaScript skills, and experience with APIs. The position offers generous paid time off and health benefits.

Qualifications

• 3+ years of experience in a technical support role.
• Experience with data handling and manipulation.
• Proven ability to communicate complex issues in layman terms.

Responsibilities

• Provide timely technical support for complex products.
• Troubleshoot and resolve technical issues collaboratively.
• Make recommendations for system and product enhancements.

Skills

JavaScript

API support

SQL

Analytical skills

Problem-solving

Microsoft Office Suite

Customer focus

Education

Bachelor’s degree in a related technology field

Tools

CRM (e.g., SFDC)

Job description

Overview

The Technical Customer Analyst will work independently and partner with technical and customer-facing teams to support complex technical solutions for our customers. The role focuses on troubleshooting and resolving technical issues and providing guidance on technical requirements and issue resolution.

Responsibilities

• Perform timely technical support and issue management of our complex products and applications.
• Troubleshoot and resolve technical issues while collaborating with peers and partner groups as needed.
• Continuously learn new features and intricacies of supported products to better support customers and internal team members.
• Interface with D&B team members to provide guidance regarding technical requirements definition and/or issue resolution.
• Interface directly with peers and internal customers to provide technical expertise and validate solutions against customer needs or expectations.
• Act as the subject matter expert internally and externally on how D&B systems work.
• Make recommendations for system, process and product enhancements based on experience supporting the product.

Qualifications

• Bachelor’s degree in a related technology field and/or 3 years of experience.
• Strong proficiency and experience in JavaScript.
• Experience supporting and/or using APIs (preferred).
• Experience performing admin work in a CRM environment, e.g., SFDC.
• Intermediate SQL experience (preferred).
• Experience with data and ability to view, extract, transfer, store, recall, and manipulate data files.
• Strong analytical, problem‑solving and troubleshooting skills.
• Experience using AI in a professional capacity to improve productivity and efficiency.
• Results‑oriented, able to work independently and handle multiple or complex priorities in a fast‑paced, dynamic environment.
• Ability to communicate complex technical requirements, issues and solutions in layman terms (oral and written).
• Proficiency in Microsoft Office Suite.
• Strong customer focus and capability for taking ownership of issue resolution.
• Ownership mindset: proactive, curious, and collaborative to drive success.
• Continuous growth mindset, learning through social experiences and relationships with stakeholders, experts, colleagues, and mentors, and pursuing structured courses and programs.

Additional Requirements

• Ability to sit, speak, and operate telephone and/or computer for long periods of time.
• Ability to handle pressure, stressful conditions, and conflict resolution.
• Ability to work day, evening, and/or weekend hours as needed.

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks of 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401(k) with company matching.
• Health & wellness benefits, including discounted Wellhub membership rates.
• Medical, dental, and vision insurance for you, spouse/partner, and dependents.

Equal Employment Opportunity (EEO) Statement

Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition, or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal. The current poster can be found here. We participate in E-Verify – The current poster can be found here.

Accommodations for Applicants with Disabilities

Dun & Bradstreet is committed to providing reasonable accommodation to individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e‑mail to [e-mail] to let us know the nature of your accommodation request and your contact information.