Technical Curriculum Architect (Hybrid | Flexible PTO)

Freshworks; San Mateo (CA); Hybrid; USD 115,000 - 150,000; Full time

Benefits offered by this job

Dental and vision benefits

Equity + ESPP

Flexible PTO

Commuter benefits

Wellness programs

Adoption and parental leave

Job summary

Freshworks is seeking a Technical Curriculum Developer to join our Revenue Enablement team and create engaging technical learning experiences for Solution Engineers, Professional Services, Channel Partners, and other customer-facing technical teams.

You will translate complex technical concepts into scalable, application-focused learning, collaborating with Product, SMEs, and Marketing to deliver certifications, demos, and playbooks that improve readiness and customer outcomes.

Qualifications

• 5-8 years designing technical learning curriculum or enablement programs in a SaaS or tech company.
• Experience creating learning for technical customer-facing audiences such as Solution Engineering, Professional Services, Customer Success, Partner Enablement, or Customer Education.
• Ability to translate complex technical concepts into engaging digital learning experiences.
• Experience developing eLearning using Articulate 360 (Storyline & Rise) or similar authoring tools.
• Strong instructional design, technical writing, and stakeholder management skills.
• Familiarity with SaaS platforms, integrations, APIs, or enterprise software.
• Experience designing technical certifications or assessments is a plus.
• Experience with AI-powered learning tools or content creation is a plus.

Responsibilities

• Design engaging technical learning experiences including eLearning, certifications, simulations, job aids, and learning paths for Solution Engineers, Professional Services, Channel Partners, and other technical customer-facing teams.
• Partner with Product, Solution Engineering, Professional Services, Product Marketing, and SMEs to translate complex technical concepts into practical, scalable learning.
• Build technical certifications, readiness programs, and assessments that prepare teams to confidently position, demo, and implement Freshworks solutions.
• Develop technical enablement assets such as demo guides, playbooks, reference materials, and competitive enablement content.
• Create modern digital learning experiences using tools like Articulate 360 (Storyline & Rise), multimedia, and interactive learning techniques.
• Measure learning effectiveness through assessments, learner feedback, and business outcomes, continuously improving programs based on data.

Skills

Instructional design

Technical writing

Stakeholder management

SaaS familiarity

AI-powered learning tools

Tools

Articulate 360

Job description

Freshworks is seeking a Technical Curriculum Developer to join our Revenue Enablement team and create engaging technical learning experiences for Solution Engineers, Professional Services, Channel Partners, and other customer-facing technical teams.

You will translate complex technical concepts into scalable, application-focused learning, collaborating with Product, SMEs, and Marketing to deliver certifications, demos, and playbooks that improve readiness and customer outcomes.