Technical Coordinator

University of Maine at Augusta; Portland (ME); On-site; USD 52,000 - 57,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Retirement plan

Paid time off

Tuition waiver

EAP & wellness

Professional development

Voluntary benefits

Job summary

The University of Maine System is seeking a Technical Coordinator to support Campus Card & Cellular Services IT across the system. You’ll work with applications, databases, access control tech, hardware, and cellular devices to deliver reliable services to users.

This full-time, on-site role on the Portland campus requires problem-solving, willingness to learn, and collaboration with UMS IT teams, campus partners, and vendors to implement new services and improvements.

Qualifications

• Bachelor's degree in information technology, computer science, information systems, or a related field, or an equivalent combination of education and experience.
• Experience supporting software applications, computer hardware, operating systems, databases, or related technologies.
• Experience troubleshooting technical issues in a customer-focused environment.
• Experience working with reports, database queries, scripts, or similar tools supporting technical operations and data integrity.
• Strong communication, organizational, interpersonal, and customer service skills.

Responsibilities

• Support and troubleshoot Campus Card applications, databases, hardware, access control technologies, and related systems.
• Create and maintain reports, database queries, scripts, and data validation processes that support operations and data integrity.
• Coordinate and support hardware and software installations, testing, upgrades, and technology deployments.
• Monitor recurring technical processes and help identify and resolve system and operational issues.
• Provide technical assistance, consultation, and training to Card Services staff, campus partners, and other users.
• Support the planning, testing, and implementation of new services, applications, and system enhancements.

Skills

IT support

Troubleshooting

Database queries

Reporting

Education

Bachelor's degree in IT/CS/IS

Tools

Transact

BEST BASIS

Instant ID

WordPress

Liferay

Job description

The University of Maine System is looking for a Technical Coordinator to join our Campus Card & Cellular Services IT team. In this role, you'll provide specialized technical and operational support for the systems and technologies that support Campus Card & Cellular Services across the University of Maine System (UMS). You'll work with applications, databases, access control technologies, specialized hardware, and cellular devices while collaborating with UMS IT teams, campus partners, and vendors.

This is a great opportunity for someone who enjoys troubleshooting, learning new technologies, working across different technical areas, and helping turn technical solutions into reliable services for users across the University.

This full-time role is located on the University of Southern Maine's Portland campus with a work schedule of Monday through Friday from 8:00 AM to 5:00 PM, with occasional nights and weekends if needed.

What You'll Do

• Support and troubleshoot Campus Card applications, databases, hardware, access control technologies, and related systems.


• Create and maintain reports, database queries, scripts, and data validation processes that support operations and data integrity.


• Coordinate and support hardware and software installations, testing, upgrades, and technology deployments.


• Monitor recurring technical processes and help identify and resolve system and operational issues.


• Provide technical assistance, consultation, and training to Card Services staff, campus partners, and other users.


• Support the planning, testing, and implementation of new services, applications, and system enhancements.


• Develop technical documentation, procedures, user guides, and training resources.


• Support Card Office technologies and operations, including card production systems, access permissions, and offline lock technologies.


• Coordinate assigned technical projects and collaborate with UMS IT colleagues, campuses, and vendors to support effective service delivery.


• Supervise and provide technical guidance to student employees.

What We're Looking For

• A bachelor's degree in information technology, computer science, information systems, or a related field, or an equivalent combination of education and experience.


• Experience supporting software applications, computer hardware, operating systems, databases, or related technologies.


• Experience troubleshooting technical issues in a customer-focused environment.


• Experience working with reports, database queries, scripts, or similar tools supporting technical operations and data integrity.


• Strong analytical and problem-solving skills and an interest in learning new technologies.


• Strong communication, organizational, interpersonal, and customer service skills.


• The ability to manage multiple priorities and work independently while collaborating effectively with technical colleagues and campus partners.

Preferred Qualifications

• Campus Card, identity, access control, transaction, or similar technologies.


• Campus Card platforms such as Transact, Best BASIS, Instant ID, or comparable systems.


• Technology services in a higher education environment.


• Web content management platforms such as WordPress or Liferay.


• Technology implementations, technical documentation, or technology training.


• Relevant information technology certifications.

What We Offer

Our comprehensive benefits packagecan be worth up to 50% of your annual salary and is designed to support your health, financial well-being, professional growth, and work-life balance. Benefits include:

• Competitive salary: $52,000 - $57,000 commensurate with education and experience. This is a fixed range set within a predefined wage band, se we are not able to negotiate a starting salary above this range.


• Comprehensive health benefits, including medical, dental, vision, flexible spending account (FSA), and Health Savings Account (HSA) options.


• Employer-paid benefits, including basic life insurance and long-term disability coverage, with additional voluntary coverage options available.


• Retirement plan through TIAA with 10% employer contribution and opportunities for additional tax-deferred retirement savings.


• Generous paid time off, including vacation and sick leave, plus 13 paid holidays each year.


• Tuition waiver program for employees, including graduate courses and Maine Law, plus substantial tuition discounts for eligible spouses and dependent children.


• Employee Assistance Program (EAP) and wellness programs supporting your health and well-being.


• Professional Development and opportunities to grow your career within Maine's public university system.


• Additional voluntary benefits, including pet insurance, home and auto insurance discounts, and supplemental disability and life insurance options.

Why Join the University of Maine System?

The University of Maine System provides an opportunity to work in a collaborative technology environment supporting Maine's public universities. In this role, you'll work with colleagues and campus partners across the System while developing expertise in technologies that support essential campus services.

If you enjoy solving technical problems, learning new systems, and working with a variety of people and technologies, we encourage you to apply.

Important items to know about the recruitment process:

• Review of applications will begin immediately.The position will remain open until filled. For full consideration, applications need to be submitted by September 13, 2026.


• Incomplete application materials cannot be considered.


• Candidates selected to proceed to the final stages of the search process will be requested to provide three (3) names and contact information for references.


• The successful applicant is subject to appropriate background screenings.

Work authorization

This position requires U.S. work authorization that does not require employer sponsorship now or in the future. We are unable to consider applicants who require visa sponsorship or OPT extensions at any point.

EEO Statement

The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law, the System does not discriminate on the basis of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability (physical or mental), genetic information, pregnancy, or veteran or military status in any aspect of its education, programs and activities, and employment. The System provides reasonable accommodations to qualified individuals with disabilities upon request. If you believe you have experienced discrimination or harassment, you are encouraged to contact the System Office of Equal Opportunity and Title IX Services at 5713 Chadbourne Hall, Room 412, Orono, ME 04469-5713, by calling 207.581.1226, or via TTY at 711 (Maine Relay System). For more information about Title IX or to file a complaint, you are encouraged to contact the UMS Title IX Coordinator at www.maine.edu/title-ix/.