Technical Content Strategist

Dropbox; United States; Remote; USD 100,000 - 153,000; Full time

Job summary

Dropbox is seeking a Technical Content Strategist to join the Knowledge Experience and Platforms team. This role involves creating clear technical documentation that enables customer success and supports users in adopting Dropbox products effectively. You'll collaborate across teams to ensure impactful content that tells the technical story of Dropbox's offerings and serves various departmental needs.

Benefits

Competitive medical, dental, and vision coverage

401(k) plan with company match

Flexible PTO and paid time off

Parental benefits and support

Mental health and wellness benefits

Qualifications

• 3+ years of experience in technical marketing or documentation.
• Ability to communicate complex concepts effectively.
• Customer-centric approach to develop technical content.

Responsibilities

• Create technical user guides for different departmental use cases.
• Document best practices for integration and use of Dropbox products.
• Enable CSMs and support agents with clear technical guidance.

Skills

Technical documentation

B2B SaaS knowledge bases

Technical marketing

Customer obsession

Communication

Education

Bachelor's degree in technical documentation, computer science, journalism, or English

Tools

Highspot

AEM

Guru

Job description

Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Please refer to our Compensation section below to see what neighborhoods fall under each Zone.

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Customer Experience (CX) Team shapes how more than 700 million users worldwide interact with our products. We turn complexity into convenience and customer insights into innovations, bringing empathy and expertise to every touchpoint. Our team embraces resourcefulness and curiosity, pushing boundaries—and ourselves—to improve the customer experience. Every team member contributes their unique perspective as we collaborate across the organization to amplify the customer voice. If you're passionate about bringing joy, humanity, and simplicity to how people interact with Dropbox, join our Customer Experience team. Areas of work include customer support, user experience research, technical support, customer success management, and program management.

Role Description

Dropbox builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox and Dropbox products, such as Dropbox Dash and Dropbox Sign, to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, we’re transforming everyday workflows and entire industries.

We believe technology should get out of the way, so there’s no limit to what people can do. We’re a thoughtful, tightly-knit team that’s committed to realizing ambitious ideas.

Dropbox is seeking a Technical Content Strategist to join our Knowledge Experience and Platforms (KXP) team. In this role, you’ll help shape the way technical guidance is delivered to our customers, ensuring they can confidently adopt, implement, and grow with Dropbox products. You will create clear, scalable, and impactful technical documentation that enables customer success across a range of use cases—from integrations and setup to long-term support and expansion.

In addition, you’ll serve as a technical enablement resource for Customer Success Managers and Global Support Agents by providing guidance on new product releases, integrations, and emerging market use cases to ensure a deep understanding and effective application of these solutions in customer interactions and ongoing support.

This is a highly collaborative role that sits at the intersection of product, support enablement, and customer enablement. You’ll work closely with cross-functional teams to develop content that not only tells the technical story of Dropbox, but empowers users of all levels to get the most out of the Dropbox product suite.

Responsibilities

• Tell the technical story of Dropbox’s product suite, in a way that enables all customers to get the most out of their Dropbox experience.
• Create technical user guides tailored to key departmental use cases (e.g., engineering, support), enabling customers, Customer Success Managers (CSMs), and CX support agents to drive successful product adoption, implementation, and growth.
• Document real-world use cases and best practices for installation, workspace setup, and integration of Dropbox products and features.
• Develop templates, and technical resources that help customers integrate Dropbox into their broader business application stack.
• Enable internal customer-facing teams to build loyalty with Dropbox customers by delivering clear guidance and documentation to help them manage, support, and extend Dropbox within their environments.
• Serve as a technical enablement resource for Customer Success Managers and Global Support Agents by providing guidance for new product releases, integrations, and emerging market use cases to ensure deep understanding and effective application of these solutions in customer interactions and ongoing support.
• Collaborate cross-functionally with the CX Platforms team to shape the user experience of the online CX Technical Enablement space.

Requirements

• Bachelors degree in technical documentation, computer science, journalism or English with experience developing content for B2B SaaS knowledge bases. Relative field and experience will also be considered
• 3+ years of experience in technical marketing, technical documentation development, product engineering, or solution engineering within the AI, cloud, or file syncing and sharing space
• Ability to break down complex infrastructure, cloud, or security concepts and communicate them effectively to both technical and non-technical audiences
• Experience building enablement content in tools like Highspot, AEM, Guru, or LMS platforms
• Customer obsessed, with a bias towards customer use cases and making technology useful to wide audiences
• Action-oriented self-starter with a love of making people and companies more effective, an eagerness to learn the ins and outs of how a product works, and a growth mindset driving you to roll up your sleeves to make things happen
• Passionate about Dropbox's mission and products and representing our customers’ needs

Preferred Qualifications

• Experience in AI prompt engineering
• Experience in AI product development in B2B SaaS industry
• Experience in customer support or customer success in SaaS industry

Compensation

US Zone 2

$112,500—$152,100 USD

US Zone 3

$100,000—$135,200 USD

The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change.

Please note, OTE are for sales roles only.

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.

Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:

• US Zone 1: San Francisco metro, New York City metro, or Seattle metro
• US Zone 2: Austin (TX) metro, Chicago metro, California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Massachusetts, New Hampshire, New York (outside NYC metro), Oregon, Pennsylvania (outside NYC or DC metro), Washington DC metro, and West Virginia (DC metro)
• US Zone 3: All other US locations

Benefits

Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental, and vision coverage
• 401(k) plan with a generous company match and immediate vesting
• Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh
• Income Protection Plans: Life and disability insurance
• Business Travel Protection: Travel medical and accident insurance
• Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more
• Parental benefits including: Parental Leave, Child and Adult Care, Day Care FSA, Fertility Benefits, Adoption and Surrogacy Support, and Lactation Support
• Access to over 10,000 global co-working spaces through Gable.to making it easy to book flexible workspaces for collaboration or individual work
• Quarterly Cell phone and internet allowance
• Mental health and wellness benefits
• Disability and neurodivergence support benefits

Additional benefit details are available upon request.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.