Technical Content Designer

TekWissen ®; Shelton (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

A global workforce management provider in Connecticut is seeking a visionary technical communicator to develop customer-facing help content. This role demands expertise in technical communication and strong UI/UX design, particularly utilizing MadCap Flare. Candidates should have 7-10 years of significant experience, proficiency in HTML, XML, and be fluent in English. The ideal candidate is ready to collaborate with cross-functional teams to enhance the user experience and ensure effective communication throughout product development.

Qualifications

• 7-10 years of experience in a relevant area.
• Native level fluency in written and spoken English.
• Familiarity with embedding multimedia into web-based help content.

Responsibilities

• Design and develop intuitive technical content for web-based help.
• Collaborate with global teams during product development lifecycle.
• Create high-quality technical content targeting multiple user personas.

Skills

Technical communication

UI/UX design

HTML proficiency

XML authoring

MadCap Flare experience

Project management using Jira

Problem-solving skills

Fluent English

Education

Bachelor’s degree in Technical Communication or related discipline

Tools

MadCap Flare

Jira

Job description

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfolio of complete solutions - systems, software, consumables, and on-site and online services - with one overarching purpose: to help make the world healthier, cleaner, and more sustainable.

Job Description:

Summary:

• The client is seeking a visionary technical communicator who is passionate about clear communication and creating exceptional customer experiences.
• You’ll revolutionize how customers interact with our product information by integrating modern technology into every step of content creation.
• Your focus will be on developing intuitive, web-based help content that empowers users to effectively utilize our laboratory instrument systems.
• If you’re ready to shape the future of content excellence in a dynamic scientific and engineering environment, we encourage you to apply.

Responsibilities:

• Design and develop intuitive technical content for web-based, customer-facing help which enables customers to effectively use our portfolio of laboratory instrument systems, applying strong UI/UX design principles.
• Apply processes for modular, single-sourced content creation, leveraging MadCap Flare authoring environment.
• Design content based on user learning principles, ensuring information is easily accessible, intuitive, and highly effective for the target audience.
• Create new, high-quality technical content which targets multiple user personas, ensuring clarity, accuracy, and completeness.
• Ensure the help product adheres to established brand guidelines, style guides, and internal standards.
• Leverage user feedback for continuous improvement, leading analytical and iterative content development cycles.
• Collaborate with global cross-functional teams, ensuring effective communication and coordination directly in step with the product development lifecycle.

Basic Qualifications

• Bachelor’s degree required in Technical Communication or a science/engineering related discipline.
• Demonstrated proficiency in HTML and XML authoring, with a strong understanding of modular content and single-sourcing methodologies.
• Mid to expert level experience using MadCap Flare and the associated suite of products.
• Ability to integrate and optimize the use of AI within technical communication workflows.
• Strong UI/UX design principles with an emphasis on creating intuitive, engaging, and accessible user experiences.
• Familiarity with embedding multimedia into web-based help content.
• Experience implementing meta tags and structured content focused on providing key information to an AI chatbot.
• Demonstrated ability to work cross-functionally and collaboratively in a global, fast-paced environment.
• Exceptional time management and organization skills with proficiency managing and tracking projects using Jira.
• Highly detail oriented with excellent problem solving and communication skills.
• Native level fluency in written and spoken English.

Must Haves

• 7-10 years experience in a relevant area
• Flexible on HTML, open to someone with modern tech writing tools should be ok (not software development)
• Intermediate Jira skills (used daily to access assignments)
• Strong communication skills orally, verbally and written (ENGLISH)

Nice to haves

• Experience creating documentation specifically for an AI chat bot
• Strong Requirements gathering

TekWissen® Group is an equal opportunity employer supporting workforce diversity.