Web Help Content Designer - UX-Driven & AI-Ready

TekWissen ®; Shelton (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

A global workforce management provider in Connecticut is seeking a visionary technical communicator to develop customer-facing help content. This role demands expertise in technical communication and strong UI/UX design, particularly utilizing MadCap Flare. Candidates should have 7-10 years of significant experience, proficiency in HTML, XML, and be fluent in English. The ideal candidate is ready to collaborate with cross-functional teams to enhance the user experience and ensure effective communication throughout product development.

Qualifications

• 7-10 years of experience in a relevant area.
• Native level fluency in written and spoken English.
• Familiarity with embedding multimedia into web-based help content.

Responsibilities

• Design and develop intuitive technical content for web-based help.
• Collaborate with global teams during product development lifecycle.
• Create high-quality technical content targeting multiple user personas.

Skills

Technical communication

UI/UX design

HTML proficiency

XML authoring

MadCap Flare experience

Project management using Jira

Problem-solving skills

Fluent English

Education

Bachelor’s degree in Technical Communication or related discipline

Tools

MadCap Flare

Jira

Job description

A global workforce management provider in Connecticut is seeking a visionary technical communicator to develop customer-facing help content. This role demands expertise in technical communication and strong UI/UX design, particularly utilizing MadCap Flare. Candidates should have 7-10 years of significant experience, proficiency in HTML, XML, and be fluent in English. The ideal candidate is ready to collaborate with cross-functional teams to enhance the user experience and ensure effective communication throughout product development.