Technical Consulting Engagement Manager

Broadcom; United States; Remote; USD 114,000 - 182,000; Full time

Job summary

An established industry player is seeking a Technical Consulting Engagement Manager to lead client relationships and project management. This role involves overseeing project execution, ensuring client satisfaction, and fostering long-term partnerships. The ideal candidate will have over 12 years of experience in IT project management, with a strong focus on Mainframe Software projects. You will be responsible for driving project success, managing client expectations, and contributing to business development. Join a dynamic team that values innovation and offers a comprehensive benefits package, including competitive salary and bonuses. If you thrive in a fast-paced environment and are passionate about delivering exceptional client experiences, this opportunity is perfect for you.

Benefits

Medical, dental and vision plans

401(K) participation with company matching

Employee Stock Purchase Program (ESPP)

Employee Assistance Program (EAP)

Company paid holidays

Paid sick leave

Vacation time

Qualifications

• 12+ years of experience in IT project management required.
• PMP Certification and strong communication skills are essential.

Responsibilities

• Manage client relationships and project oversight for successful delivery.
• Collaborate with teams to develop customized solutions for clients.

Skills

IT project management

Mainframe Software management

PMP Certification

Scrum

ITIL

SAFe

Communication skills

Organizational skills

Analytical skills

Problem-solving skills

Education

Bachelor's degree

Job description

Job Description:

The Technical Consulting Engagement Manager is primarily responsible for building and maintaining strong relationships with clients, acting as the primary point of contact, overseeing pre and post sales project delivery, ensuring client satisfaction, and strategically aligning projects within our Technical Consulting organization to align with broader business objectives, effectively bridging the gap by managing expectations and fostering long-term partnerships; and manage a portfolio of accounts and drive successful project outcomes and client retention.

Key responsibilities of the Engagement Manager:

1. Client Relationship Management:
   Establish and nurture strong relationships with clients, understanding their needs and expectations to ensure a positive experience throughout the engagement.
2. Project Oversight:
   Manage the day-to-day execution of client projects, including scope definition, timelines, budget, and quality control, ensuring projects are delivered on time and within specifications.
3. Communication and Collaboration:
   Facilitate clear communication between clients and internal teams, acting as a liaison to address concerns, provide updates, and manage stakeholder expectations.
4. Solution Development:
   Collaborate with internal teams to design and implement customized solutions that meet client requirements and address their business challenges.
5. Performance Monitoring:
   Track project progress, identify potential risks, and implement corrective actions to maintain project success.
6. Client Feedback Management:
   Actively solicit and analyze client feedback to identify areas for improvement and enhance the overall client experience.
7. Business Development:
   Identify opportunities for expansion within existing client accounts, contributing to revenue growth and client retention.

Required Skills and Work Experience:

1. 12+ years with pre/post engagement management experience required in an IT environment
2. Experience managing Mainframe Software projects in a fast-paced environment
3. Demonstrated mastery of at least 10 years IT project management experience using standard Work Breakdown Structures, Project Plans, Risk & Issue Management, Project Governance, experience applying PMI project methodologies to projects and programs
4. Proven knowledge of Project Management methodologies / with a required PMP Certification. Other industry certifications such as Scrum, ITIL, SAFe are a plus.
5. Proven organizational and planning skills
6. Proven track record of delivering large or complex projects/programs on time and within budget
7. Excellent verbal and written communication skills
8. Strong organizational skills; works well under pressure and with minimal supervision
9. Ability to manage shifting priorities, demands, and timelines
10. Ability to effectively drive execution and own responsibility for overall success of projects
11. Strong analytical and creative problem-solving skills
12. Technical proficiency and customer-facing skills
13. Generally works without consulting their manager
14. Ability to make decisions independently and respond to client questions such as scope, staffing, invoicing, resource allocations and staffing requirements
15. Typically has a geographic focus of North America
16. Business travel of up to 25 percent yearly may be required

Experience: Bachelor’s and 12+ years of related experience required

Certification: PMP Certification is required

Compensation and Benefits:

The annual base salary range for this position is $114,000- $182,000. This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer.