Technical Consultant - ServiceNow CMDB

AHEAD; United States; Remote; USD 120,000 - 155,000; Full time

Job summary

AHEAD is seeking a highly skilled Technical Consultant – ServiceNow with a strong focus on CMDB, Discovery, and Integrations in a dynamic US-based role.

The candidate will own CMDB architecture, ServiceNow Discovery configuration, and end-to-end integrations, collaborating with stakeholders to deliver enterprise-grade solutions while contributing to ITSM and related modules as needed. This position emphasizes hands-on development and architecture design.

Qualifications

• 4+ years of hands-on experience in ServiceNow development and implementation.
• CMDB (mandatory)
• Discovery (mandatory)
• Integrations (REST, SOAP, MID Server, APIs) (mandatory)
• Good CMDB data modeling, CI relationships, governance
• Experience with Integration Hub and API-based integrations
• ITSM and other modules knowledge
• Strong scripting skills (JavaScript, Glide APIs)
• ServiceNow certifications (CSA, CAD, CIS – Discovery/CMDB preferred)

Responsibilities

• Lead design, implementation, and optimization of CMDB architecture with governance and scalability.
• Own ServiceNow Discovery configuration, troubleshooting, and improvement.
• Design and implement integrations using REST, SOAP, MID Server, and Integration Hub.
• Define and maintain CMDB data models, CIs, relationships, and reconciliation rules.
• Collaborate with stakeholders to translate requirements into CMDB/integration solutions.
• Perform CMDB health checks, audits, and data normalization for quality/compliance.
• Develop and maintain custom scripts (Business Rules, Script Includes, APIs).
• Troubleshoot issues related to Discovery, integrations, and CMDB data inconsistencies.
• Provide technical expertise on CMDB strategy and integration architecture in client discussions.
• Support ITSM and other modules (Service Portal, HAM) as needed.
• Work in Agile environments with sprint planning and backlog grooming.

Skills

CMDB

Discovery

Integrations

JavaScript

ServiceNow dev

REST

SOAP

MID Server

Integration Hub

Data modeling

CI relationships

Job description

We are seeking a highly skilled Technical Consultant – ServiceNow with strong expertise in CMDB, Discovery, and Integrations. The ideal candidate will have 4+ years of hands‑on experience and a proven ability to design, implement, and maintain robust CMDB architecture and enterprise‑grade integrations.

This role is heavily focused (70–80%) on CMDB, ITOM (Discovery), and Integration capabilities, with exposure to ITSM and other modules as secondary.

Roles and Responsibilities

• Lead the design, implementation, and ongoing optimization of CMDB architecture , ensuring data accuracy, governance, and scalability.
• Own and manage ServiceNow Discovery , including configuration, troubleshooting, and continuous improvement.
• Design and implement integrations using REST, SOAP, MID Server, and Integration Hub , ensuring seamless data flow across systems.
• Define and maintain CMDB data models, CIs, relationships, and reconciliation rules aligned with best practices.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions focused on CMDB and integrations.
• Perform CMDB health checks, audits, and data normalization to ensure high data quality and compliance.
• Develop and maintain custom scripts (Business Rules, Script Includes, APIs) to support CMDB and integration use cases.
• Troubleshoot and resolve issues related to Discovery, integrations, and CMDB data inconsistencies.
• Participate in client discussions, providing technical expertise specifically around CMDB strategy and integration architecture.
• Support ITSM and other modules (Service Portal, HAM, etc.) as secondary responsibilities when required.
• Work in Agile environments with active participation in sprint planning, backlog grooming, and delivery cycles.
• Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications

• 4+ years of hands‑on experience in ServiceNow development and implementation.
• Strong expertise in:
  • CMDB (mandatory)
  • Discovery (mandatory)
  • Integrations (REST, SOAP, MID Server, APIs) (mandatory)
• Good understanding of CMDB data modeling, CI relationships, and governance frameworks.
• Experience with Integration Hub, external system integrations, and API-based architecture.
• Working knowledge of ITSM and other modules (secondary focus).
• Strong scripting skills (JavaScript, Glide APIs).
• Excellent communication skills with the ability to interact with both technical and business stakeholders.
• ServiceNow certifications (CSA, CAD, CIS – Discovery/CMDB preferred).