Technical Consultant-Customer Service Management (CSM) Certification

Freddie Mac; Addison (TX); Remote; USD 100,000 - 150,000; Full time

Job summary

A leading company in Cloud Computing and IT Services is seeking a ServiceNow Consultant with extensive experience in consulting and customer service. This role offers remote flexibility and opportunities for professional growth while engaging in innovative AI-driven projects.Qualified candidates will excel in designing future-state processes and will be actively involved in enhancing customer business operations.

Benefits

Career advancement opportunities

Flexible remote work environment

Innovative projects using AI technologies

Collaborative workplace culture

Qualifications

• Minimum of 8 years of consulting experience in complex organizations.
• Strong understanding of Customer and Field Service systems.
• Excellent communication skills with strong presentation capabilities.

Responsibilities

• Configure the ServiceNow platform to achieve customer outcomes.
• Participate in customer workshops to assess and design processes.
• Provide oversight and unit testing for code developed by partners.

Skills

Customer Service

Field Service

Consulting

Communication

Presentation

Tools

Salesforce

SAP

Oracle

ServiceNow

Job description

Employer Industry: Cloud Computing and IT Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive salary with potential bonuses
- Work remotely with flexibility in a distributed work environment
- Engage in innovative projects leveraging cutting-edge AI technologies
- Collaborative and inclusive workplace culture
- Chance to influence and improve customer business processes using the ServiceNow platform

What to Expect (Job Responsibilities):
- Configure the ServiceNow platform to achieve customer outcomes based on leading practices
- Participate in customer workshops to assess and design future-state processes
- Provide oversight and unit testing for code developed by partners or customer employees
- Advise customers on leveraging ServiceNow capabilities to enhance their business processes
- Guide customers in completing necessary documentation for technical aspects of solutions

What is Required (Qualifications):
- Minimum of 8 years of consulting experience within complex, global organizations
- Proven ability to influence and consult in a Customer Service or Field Service environment
- Strong understanding of Customer Service and Field Service systems, including Salesforce, SAP, and Oracle
- Experience in defining and deploying future-state processes and converting business requirements into configuration requirements
- Excellent communication skills, both written and verbal, with strong presentation capabilities

How to Stand Out (Preferred Qualifications):
- Experience integrating AI into work processes or decision-making
- Familiarity with Agile Development and authoring user stories
- Proficiency in visualization and modeling tools to communicate complex concepts
- Demonstrated ability to engage and build trust with diverse audiences
- Passion for exploring new technologies and functionalities

#CloudComputing #ITServices #RemoteWork #CareerGrowth #CustomerService #AIIntegration

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.