Technical Consultant-Customer Service Management (CSM) Certification

ServiceNow; Addison (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

A leading company in cloud computing and IT services is looking for a ServiceNow Consultant with extensive experience and certifications. The role involves engaging with clients to design solutions, driving customer service enhancements, and requiring strong consulting and leadership skills. Candidates should have experience with systems like Salesforce and SAP, and be capable of influencing senior leaders in the field.

Benefits

Flexible work environment

Competitive salary and benefits package

Career advancement opportunities

Qualifications

• At least 8 years of consulting experience with complex, global organizations.
• Strong understanding of Customer Service and/or Field Service processes.
• Proven ability to influence and consult senior leaders in large organizations.

Responsibilities

• Participate in workshops with customers to assess and establish processes.
• Design and deliver ServiceNow solutions with adherence to standards.
• Provide oversight and testing of code developed by partners.

Skills

Consulting

Customer Service Systems

Leadership

Interpersonal Skills

Project Management

Education

ServiceNow Certified System Administrator

Customer Service Management (CSM) Implementor

Field Service Management (FSM) Implementor

Tools

Salesforce

SAP

Oracle

Visio

Word

PowerPoint

Job description

Employer Industry: Cloud Computing and IT Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work environment with options for remote work
- Competitive salary and benefits package
- Chance to work with a leading global company in technology innovation
- Engage with a diverse range of clients, including Fortune 500 companies
- Supportive and collaborative work culture that values employee contributions

What to Expect (Job Responsibilities):
- Participate in workshops with customers to assess current processes and establish future-state processes
- Design and deliver ServiceNow solutions with a focus on long-term success and adherence to technical standards
- Provide oversight and unit testing of code developed by partners or customer employees
- Advise customers on leveraging ServiceNow Platform capabilities to enhance business processes
- Guide customers in completing required documentation such as business requirement workbooks

What is Required (Qualifications):
- At least 8 years of consulting experience with complex, global organizations
- Proven experience in defining and deploying future-state Customer Service and/or Field Service processes
- Strong understanding of Customer Service and/or Field Service systems and tools such as Salesforce, SAP, and Oracle
- Demonstrated ability to influence and consult senior leaders in large organizations
- Certification as a ServiceNow Certified System Administrator, Customer Service Management (CSM) Implementor, and Field Service Management (FSM) Implementor

How to Stand Out (Preferred Qualifications):
- Experience with Agile Development and authoring user stories
- Strong capabilities in project/program management and leadership
- Excellent presentation and facilitation skills, with proficiency in tools like Visio, Word, and PowerPoint
- Passion for studying new technologies and pushing existing capabilities
- Strong interpersonal skills with a customer-centric attitude

#CloudComputing #ITServices #RemoteWork #CareerGrowth #ServiceNow #Consulting

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