Technical Consultant Analyst – Remote (Pacific Time Zone)

huron; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Huron is seeking a remote technical support analyst to assist higher education and research clients with a software suite. You will investigate issues, configure applications and infrastructure, and collaborate with engineering to reduce recurring problems.

This role requires Pacific Time availability and occasional travel. You will troubleshoot via remote sessions, email and phone, maintain client configurations, and advise on hardware/software setups.

Qualifications

• U.S. work authorization and a computer science-related degree or equivalent experience.
• Ability to read and write object-oriented code and work with JavaScript, Java, HTML, CSS, XML, and JSON.
• JavaScript development experience and familiarity with Windows Server, IIS, SQL Server, and Visual Studio.
• Strong troubleshooting skills, attention to detail, and clear written and verbal communication.
• Ability to work independently in a remote team, switch between tasks, and manage competing priorities.
• Availability for Pacific Time hours, occasional travel, and periodic off-hours on-call shifts.

Responsibilities

• Troubleshoot client issues through remote sessions, phone, and email, researching causes and coordinating resolution.
• Maintain and adjust client-specific configurations and customizations.
• Advise clients and service colleagues on appropriate hardware and software configurations.
• Work with engineering teams to address product issues that create recurring support demand.
• Improve internal support practices by developing tools and job aids.
• Collaborate across distributed teams and participate in on-call coverage when needed.

Skills

Object-oriented code

JavaScript

Java

HTML

CSS

XML

JSON

Windows Server

IIS

SQL Server

Visual Studio

Troubleshooting

Communication

Remote work

Independent work

Education

CS-related degree or equivalent experience

Tools

.NET

C#

Job description

Role overview

Provide technical support for a research software suite used by higher education and research organizations. The analyst investigates reported issues, helps clients configure applications and infrastructure, and works with engineering and service teams to resolve recurring problems and improve support processes. This is a remote position serving Pacific Time business hours, with occasional travel and off-hours on-call coverage; the stated start date is January 2027.

Responsibilities

• Troubleshoot client issues through remote sessions, phone, and email, researching causes and coordinating resolution.
• Maintain and adjust client-specific configurations and customizations.
• Advise clients and service colleagues on appropriate hardware and software configurations.
• Work with engineering teams to address product issues that create recurring support demand.
• Improve internal support practices by developing tools and job aids.
• Collaborate across distributed teams and participate in on-call coverage when needed.

Requirements

• U.S. work authorization and a computer science-related degree or equivalent experience.
• Ability to read and write object-oriented code and work with JavaScript, Java, HTML, CSS, XML, and JSON.
• JavaScript development experience and familiarity with Windows Server, IIS, SQL Server, and Visual Studio.
• Strong troubleshooting skills, attention to detail, and clear written and verbal communication.
• Ability to work independently in a remote team, switch between tasks, and manage competing priorities.
• Availability for Pacific Time hours, occasional travel, and periodic off-hours on-call shifts.

Nice to have

• 1-3 years in software support; experience with enterprise, multi-tier web applications; interpreting IIS, SMTP, Windows Event, or custom logs; familiarity with .NET, C#, and source control.

Benefits and work setup

Remote within the United States. The stated base salary range is $65,000-$90,000, with eligibility for annual incentive compensation and benefit plans that include medical, dental, vision, and wellness programs.