Technical Consultant, AI-Powered Customer Success

Appian; Washington (District of Columbia); On-site; USD 75,000 - 175,000; Full time

Benefits offered by this job

401(k) match

Flexible time off

Paid parental leave

Medical, dental, vision

Life and disability insurance

Employee stock purchase program

Learning & development

Job summary

Appian is seeking a Technical Consultant to join its Customer Success team in the Washington, DC area. You’ll work post-sales to design, develop, and implement AI-powered software solutions on the Appian platform for commercial clients.

You’ll lead projects through the full life cycle in a fast-paced, agile setting, crafting integrations, data models and APIs while collaborating with client teams to drive adoption and value realization.

Qualifications

• Define business processes with clients and gather functional/technical requirements.
• Excellent communication, passion for technology, and willingness to learn.
• Experience on cross-functional teams; familiarity with agile methodologies (pair programming, stand-ups, planning, sprints).
• Basic understanding of object oriented programming; experience with relational databases and SQL.
• Knowledge of software testing practices; integrations using REST/SOAP; AWS, AI, analytics, ML, Google Cloud; familiarity with Dev tools and containers.
• U.S. Citizenship is required for Public Sector roles.
• 1+ years of hands-on software development or technical consulting.
• Bachelor’s degree in Engineering, CS, IS, Mathematics or related field.
• Willingness to travel; ~20% annual travel.

Responsibilities

• Engage with customers post-sales to develop software solutions on the Appian platform.
• Define, design, develop and implement custom software and AI solutions across the project life-cycle.
• Work in an Agile environment; launch relational data models and develop APIs for integration.
• Brainstorm AI use cases and implement Appian AI tools including RAG and agentic workflows.
• Collaborate with client teams and drive adoption by enabling self-sufficiency in building process apps.

Skills

Excellent communication

Problem solving

Agile methodologies

Software development

Relational databases

SQL

Team collaboration

US Citizenship

Education

B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree

Tools

REST APIs

SOAP

JDBC connections

AWS

Google Cloud

Appian Platform

AI tools

Job description

Appian is seeking a Technical Consultant to join its Customer Success team in the Washington, DC area. You’ll work post-sales to design, develop, and implement AI-powered software solutions on the Appian platform for commercial clients.

You’ll lead projects through the full life cycle in a fast-paced, agile setting, crafting integrations, data models and APIs while collaborating with client teams to drive adoption and value realization.