Technical Consultant

Zovance Tech Private Limited; Salem (IN); On-site; USD 85,000 - 120,000; Full time

Job summary

Zovance Tech Private Limited is seeking a Technical Consultant for an on-site role in Salem. You will work with clients to analyze requirements, configure Zoho applications, and design automated, optimized workflows across CRM, accounting, and cloud tools.

Responsibilities include process analysis, technical support, issue resolution, product demos, data migration, and creating training materials. Collaboration with sales and project teams ensures solutions align with client goals.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field.
• Experience in consulting and engaging stakeholders to gather requirements and propose configurations.
• Hands-on technical support and troubleshooting for cloud apps, CRMs, and integrations.
• Exposure to sales or pre-sales activities, including product demonstrations and client-facing communication.
• Familiarity with Zoho products (Zoho CRM, Zoho Books, Zoho Creator) or similar SaaS platforms.
• Ability to document workflows, create user guides, and deliver user training.
• Excellent written and verbal communication skills for explaining technical concepts.
• Ability to work on-site in Salem and manage multiple client engagements.

Responsibilities

• Analyze existing business processes and design Zoho-based solutions.
• Provide technical support and diagnose system issues for clients.
• Advise on best practices for CRM, accounting, and cloud tools.
• Conduct product demonstrations and assist in implementation and data migration.
• Create documentation and training materials for clients and internal teams.
• Collaborate with sales and project teams to align solutions with client goals.

Skills

Analytical skills

Consulting experience

Technical support

Pre-sales/demo experience

Zoho product knowledge

Documentation

Communication

Bachelor's degree

Education

Bachelor’s degree in CS/IT/Engineering/Business

Tools

Zoho CRM

Zoho Books

Zoho Creator

Job description

Company Description

Zovance Tech Private Limited is a Zoho partner specializing in CRM, Zoho Books, Creator, and cloud automation solutions that transform manual processes into real-time, data-driven operations. The company supports businesses by integrating systems to reduce response times and streamline workflows across multiple branches. With offices in Chennai, Salem, and Bangalore, Zovance Tech works closely with clients to improve efficiency and enable scalable growth. Team members collaborate on end-to-end implementation and optimization of Zoho-based solutions for diverse industries.

Role Description

The Technical Consultant role is a full-time, on-site position based in Salem. The person in this role will work directly with clients to understand business requirements, configure Zoho applications, and design solutions that automate and optimize their workflows.

Daily tasks include analyzing existing processes, providing technical support, diagnosing and resolving system issues, and advising clients on best practices for CRM, accounting, and cloud tools.

The Technical Consultant will conduct product demos, assist in implementation and data migration, create documentation and training materials, and support internal teams with technical insights.

Collaboration with sales and project teams to align technical solutions with client goals is an important aspect of this role.

Qualifications

• Strong analytical skills to understand business processes, interpret data, and design effective technical solutions.
• Experience in consulting, with the ability to engage stakeholders, gather requirements, and recommend appropriate Zoho-based configurations.
• Hands-on technical support and troubleshooting skills for cloud applications, CRMs, and related integrations.
• Exposure to sales or pre-sales activities, including product demonstrations, solution presentations, and client-facing communication.
• Familiarity with Zoho products (Zoho CRM, Zoho Books, Zoho Creator) or similar SaaS platforms is highly beneficial.
• Proficiency in documenting workflows, creating user guides, and delivering user training.
• Excellent written and verbal communication skills, with the ability to explain technical concepts in clear, accessible language.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent practical experience.
• Ability to work on-site in Salem, collaborate in a team environment, and manage multiple client engagements concurrently.