Solutions Architecture Manager

Paperless Parts; Boston (MA); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Unlimited PTO

Training & Conferences

Job summary

Paperless Parts is seeking a Manager, Solutions Architecture to lead the Solutions Architecture function and serve as the lead Solution Architect on the company’s most strategic customer engagements. You will build a high‑performing team, establish scalable design practices, and ensure implementation‑ready solutions that drive long‑term success.

In this role you will collaborate across Sales, Professional Services, Product, and Engineering, drive technical discovery, scope customer solutions,

Qualifications

• 7+ years in Solution Architecture or related SaaS roles.
• Experience designing SaaS implementations with APIs and ERP integrations.
• 2+ years leading customer-facing technical teams.
• Strong communication and executive relationship skills.
• Travel up to 25% for customer engagements.

Responsibilities

• Lead and develop a high-performing team of Solution Architects.
• Lead technical discovery, workshops, and design sessions.
• Partner with Sales to scope solutions, define SOWs, and estimate effort.
• Serve as senior technical resource for escalated customer situations.
• Drive best practices for discovery, handoffs, and documentation.
• Collaborate with Professional Services, Product, and Engineering to ensure delivery and influence product direction.
• Develop deep platform expertise and be authority on capabilities.

Skills

Leadership

Mentoring

Communication

Presentation

Relationship-building

Tools

APIs

ERP integrations

Job description

• The Manager, Solutions Architecture leads Paperless Parts’ Solutions Architecture function while serving as the lead Solution Architect on the company’s most strategic customer engagements
• This role is responsible for building a high-performing team, establishing scalable solution design practices, and ensuring customers receive technically sound, implementation-ready solutions that drive long-term success
• Working across Sales, Professional Services, Product, and Engineering, this leader combines hands‑on customer engagement with team leadership to improve implementation quality, reduce delivery risk, and continuously evolve how Paperless Parts solves customer challenges
• Lead, coach, and develop a high‑performing team of Solution Architects while serving as the lead Solution Architect on the company’s most strategic customer engagements
• Lead technical discovery, business process workshops, and solution design sessions to translate customer requirements into scalable, implementation‑ready solutions
• Partner with Sales to lead technical discovery, scope customer solutions, define Statements of Work, estimate implementation effort, and identify technical risks that drive successful customer outcomes
• Serve as the senior technical resource for escalated customer situations by leading onsite engagements, facilitating business process discussions, identifying root causes, and designing solutions that address complex customer challenges
• Establish best practices for technical discovery, solution design, implementation handoffs, and customer documentation to improve consistency, quality, and scalability
• Partner with Professional Services, Product, and Engineering to ensure successful solution delivery while influencing product direction based on customer feedback and implementation trends
• Drive operational excellence through team development, capacity planning, solution quality metrics, and continuous improvement of the Solutions Architecture function
• Develop deep expertise in the Paperless Parts platform and serve as an authority on product capabilities, implementation best practices, and solution architecture

Benefits

• Healthcare, dental, and vision: We cover 100% of Health, Dental, and Vision premiums for employees and their immediate families with multiple plan options available
• Wellness and relaxation: We want you to decompress and relax in a way that is best for you. From a Peloton membership to rock climbing, to massages, we’ll cover some of your costs
• Unlimited PTO: We recognize that our team works hard and ask that you take time when you need it
• Training and development: Attend conferences, classes, and trainings to hone your skills

• Willingness to travel up to 25% to support customer engagements, onsite workshops, and industry events
• 2+ years of experience leading, mentoring, or developing customer-facing technical teams
• Ability to quickly develop deep product expertise and become a trusted advisor on platform capabilities and implementation best practices
• Proven success leading technical discovery, business process discussions, and solution design for enterprise customers
• Experience designing SaaS implementations involving APIs, ERP integrations, and other enterprise business systems
• 7+ years of experience in Solution Architecture, Solutions Engineering, Technical Consulting, or Professional Services within a SaaS environment
• Understanding of manufacturing operations, ERP systems, and business process optimization is a plus
• Exceptional communication, presentation, and relationship-building skills with executives, customers, and cross‑functional teams