Technical Communicator — Heavy Equipment Diagnostics & Support

Quinn Company; Fresno (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Quinn Company in Fresno, California seeks a Technical Communicator to support Caterpillar and allied equipment through clear, precise technical guidance.

You will analyze service issues, review bulletins, assist warranty reviews, and coordinate with Caterpillar and dealer networks to improve machine service and parts availability. The role emphasizes collaboration, diagnostic support, and ongoing product information updates to ensure fast, accurate resolutions.

Responsibilities

• Provide technical guidance to internal teams and external customers.
• Coordinate diagnostics and analyze service issues for Caterpillar equipment.
• Review product information and technical bulletins to stay current.
• Collaborate with Caterpillar and dealer networks to improve machine service and parts.

Skills

Technical communication

Diagnostics coordination

Cross-functional collaboration

Job description

Quinn Company in Fresno, California is seeking a Technical Communicator to resolve internal and external technical support needs for Caterpillar and allied equipment. You will analyze service issues, review technical bulletins, assist warranty reviews, and collaborate with Caterpillar and the dealer network to improve machine service and parts.

Essential duties include providing technical guidance, coordinating diagnostics, and staying current on product information through meetings and