Engine Division Technical Advisor — Field Diagnostics

Warren CAT; Odessa (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package (health

Job summary

Warren CAT in Odessa, TX is seeking a qualified candidate to assist technicians during the repair process to ensure timely, cost-effective, high-quality repairs. You will coordinate with Caterpillar engineers to resolve product issues and respond to technical inquiries using your knowledge, research, and available data.

This role requires an associate degree or equivalent, good reading and writing skills, and basic computer proficiency with Microsoft Office.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school, or Caterpillar-related training or experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers and/or employees.
• Basic computer experience and proficiency with Microsoft Office.

Responsibilities

• Assist technicians on assignments through the repair process to ensure timely, cost effective and quality repairs.
• Coordinate with Caterpillar engineers to resolve product issues.
• Answer technical requests and inquiries to resolve product problems through diagnosis, personal knowledge and expertise, research, manufacturing contacts and engineering data.
• Recognize, document and report product issues and assist in determining root cause that significantly affect customer satisfaction, productivity and/or operations.
• Attend necessary training in order to stay up to date on new products and challenges.
• Utilizes Caterpillar system resources, such as SIS web, Product Support CRM (PSCRM), Dealer.Cat.com, Dealer Product Support Search (DPSS), Service Information Management System (SIMS I) /Continuous Product Improvement (CPI), to diagnose issues and evaluate possible solutions.
• Proficient in using professional phone etiquette to field customer calls.

Skills

Microsoft Office

Reading documents

Writing reports

Public speaking

Problem solving

Customer communication

Education

Associate's degree or equivalent

Job description

Warren CAT in Odessa, TX is seeking a qualified candidate to assist technicians during the repair process to ensure timely, cost-effective, high-quality repairs. You will coordinate with Caterpillar engineers to resolve product issues and respond to technical inquiries using your knowledge, research, and available data.

This role requires an associate degree or equivalent, good reading and writing skills, and basic computer proficiency with Microsoft Office.