Technical Client Operations Specialist (Hybrid)

SLAMcore; New York (NY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off - 25 days annual leave

Comprehensive health cover

Life Insurance

Commuter Benefit Programme

Job summary

Copper is seeking a Client Operations Associate to join our 24/7 Client Operations team supporting institutional clients. You will be the first line of defence for technical inquiries, provide expert guidance, and troubleshoot issues to ensure a seamless client experience.

Based in our US team, you will collaborate with Product, Engineering, Compliance and Commercial to resolve queries, gather insights, and maintain high service standards across shifts.

Qualifications

• Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry.
• Understanding of cryptocurrency technology, blockchain, and digital assets.
• Exceptional communication and interpersonal skills, with the ability to build rapport with clients.
• Problem-solving mindset and the ability to troubleshoot technical issues effectively.
• Detail-oriented and organised, with excellent project management skills.
• Self-motivated and capable of working independently as well as collaboratively within a team.

Responsibilities

• Provide technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience.
• Take ownership and accountability of all incoming queries and managing client expectations under time pressures.
• Work closely with clients to understand their technical requirements.
• Collaborate with internal stakeholders across the firm to effectively resolve client queries.
• Gather client feedback and insights, relaying this information to our product development teams.
• Stay up to date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance.
• Representing the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity.

Skills

Technical account management

Crypto knowledge

Communication skills

Problem solving

Detail oriented

Independent worker

Job description

Copper is seeking a Client Operations Associate to join our 24/7 Client Operations team supporting institutional clients. You will be the first line of defence for technical inquiries, provide expert guidance, and troubleshoot issues to ensure a seamless client experience.

Based in our US team, you will collaborate with Product, Engineering, Compliance and Commercial to resolve queries, gather insights, and maintain high service standards across shifts.