Technical Clerk I

Tennessee Board of Regents (TBR); Knoxville (TN); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

FSA/HSA

Wellness Incentive Program

Educational Assistance

Retirement Options (TCRS / 401k)

Employee Discount program

14 Paid Holidays

Sick Leave

Longevity Pay

Professional development opportunities

Job summary

Pellissippi State Community College is seeking a Technical Clerk I to assist with the enrollment process for incoming and returning students and their families. You will process admissions documentation, determine readiness to register, and assist across admissions-related areas to support the college's mission.

The role requires attention to detail, effective communication, and the ability to manage multiple tasks in a desk-based setting.

Qualifications

• High School diploma or GED required.
• 2 years of office and/or customer service experience required; higher education/Banner experience is a plus.

Responsibilities

• Process, evaluate and scan admission documents (applications, transcripts, test scores).
• Assist international admissions with visa-related documents; communicate with students.
• Determine residency status and interpret immunization records.
• Assist colleagues with admissions questions across centers and programs.

Skills

Strong attention to detail

Multi-tasking & organization

Written & verbal communication

Database & admissions software

Problem solving

Mission & values alignment

Education

High School diploma or GED

Job description

Title: Technical Clerk I

Number of Positions: 1

Department: Admissions/Records

Classification: 2-hybrid

Pay Rate: $33,000-$35,590/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references.

Reference check requirements: Three (3) professional references, two (2) of which should be former or current supervisors and (1) professional reference. Personal references (friends, clergy, customers, relatives) are not considered acceptable references. A professional reference such as a previous or current co-worker may be used as one of the references.

Position Summary

The overall purpose of this job is to provide assistance with the enrollment process for incoming and returning students and their families, and to process all admissions documentation. Technical clerks also determine when a student is ready to register for classes and if the student is admissible to the College.

Essential Functions

• 55% Process, evaluate and scan documents required for admission, including but not limited to applications for admission, transcripts from high schools and colleges, and standardized test scores.
• 5% Work with the International Admissions Specialist to process documents for students attending on visa. This requires correspondence with the student and evaluating international documents.
• 15% Determine residency status for applicants and interpret immunization records.
• 25% Assist colleagues in areas such as the Start Strong Center, Financial Aid, Site Campuses, and Advising with all admissions-related questions. Other duties as assigned to fulfill the strategic priorities and mission of the College.

Job Requirements

• High School diploma or GED equivalent
• 2 years of office and/or customer service experience. Having higher education/Banner experience is a plus.

Part-time work experience is calculated at 50% credit of full-time work experience.

The College reserves the right to assign every employee work that fulfills the strategic priorities and mission of the College.

Skills/Abilities

• Strong attention to detail.
• The ability to manage multiple tasks, prioritize workloads, and maintain organized records of applications, student information, and communications.
• Effective written and verbal communication.
• A good understanding of database management systems, and other software used in the admissions process to manage and track applications and data.
• Solution finding and troubleshooting skills.
• Able to engage in the college’s mission and values.

Physical Demands

Work is primarily performed at a desk using a computer, telephone, and standard office equipment and requires regular communication with students, faculty, and staff through effective means of communication. The position involves reviewing, interpreting, and processing electronic and paper records, including transcripts and immunization records. Work is performed in a climate-controlled indoor office environment with bright overhead lighting and exposure to dust.

Hazards

Standard office setting exposure.

Full-time Employment Benefits

• Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA
• Wellness Incentive Program, if enrolled in health plan
• Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program
• Employee Assistance Program
• Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b
• Employee Discount program with over 900+ companies
• 14 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development

Special Instructions to Applicants

To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns, please contact George Underwood at [e-mail] or 865-539-7354.

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at [e-mail].