Technical Claims Handler

Aon plc; United States; Hybrid; USD 53,000 - 79,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working and flexible hours

Job summary

Aon plc is seeking a Technical Claims Handler to manage a portfolio of UK commercial claims on a hybrid basis with an office base in Leeds. The role focuses on timely claims progression, insurer coordination, and client advocacy to secure favorable outcomes.

You will provide expert guidance across Property, CAR and Casualty classes, with potential exposure to Product Liability and Financial Lines. Strong organisation and mentoring skills are valued, along with exceptional interpersonal

Qualifications

• Experience handling UK commercial claims.
• Ability to build strong client relationships to secure best outcomes.
• Experience across core classes such as Property, CAR and Casualty; Financial Lines beneficial.
• Strong organisational and time-management skills.
• Willingness to mentor junior team members.
• Excellent written and verbal communication and negotiation skills.

Responsibilities

• Manage a portfolio of commercial claims from FNOL to settlement.
• Ensure timely intimation to insurers and confirm cover.
• Coordinate claims and advocate for clients throughout the process.
• Provide expert guidance and technical analysis to clients.
• Liaise with insurers, loss adjusters, and internal servicing contacts.
• Produce claims experience reports and attend review meetings as needed.

Skills

Technical claims handling

Cross-class claims experience

Client relationship building

Negotiation skills

Communication skills

Mentoring juniors

Job description

Are you a Technical Claims Handler with experience gained in handling UK commercial claims? Are you able to build strong, lasting relationships with clients and secure them the best possible claims outcomes? If so, then we have the perfect opportunity for you working on hybrid basis with an office base in Leeds., As a Technical Claims Handler, you will be responsible for managing a varying range of claims across an allocated portfolio of commercial clients. Your role is key in ensuring all claims progress without delay and to the optimum conclusion.

• Ensuring timely intimation of claims to relevant insurer(s), establishing applicable coverage, and assisting/supporting the client through any required disclosure or data gathering requirements.
• Co-ordinating claims from FNOL to settlement, advocating on behalf of the client ensuring their interests are protected throughout.
• Providing expert guidance, technical analysis, and support to clients to facilitate the smooth progression of claims.
• Liaising with insurers, loss adjusters and other stakeholders including internal servicing contacts
• Accurate management of electronic claim files, processing all correspondence and diaries within SLA
• Where required, attend claims review meetings, and produce claims experience reports, where required
• Supporting colleagues and internal stakeholders with technical referrals encompassing coverage or quantum queries
  Experience of handling Cross Class Insurance Claims with an emphasis on the core classes of Property, CAR, Casualty and ideally some exposure to Product Liability. Financial Lines experience is highly beneficial but not essential to the role.
• Strong organisational skills
• A willingness to mentor and support junior members of the team.
• Outstanding interpersonal and communication skills both written and verbal.
• Excellent negotiation skills.
  At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
• As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed., In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more empowered, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.