Technical Business Analyst II

University of Utah Health; Salt Lake City (UT); Hybrid; USD 62,000 - 72,000; Full time

Job summary

University Information Technology (UIT) in Salt Lake City seeks a Technical Business Analyst II to translate complex business needs into clear, actionable user stories. You will own backlog refinement and drive requirements with the Product Manager and Scrum team.

You will lead story-level analysis, collaborate across stakeholders, and ensure high-quality product increments through Agile practices and strong technical understanding.

Qualifications

• Bachelor’s degree or higher; 4 years related work experience for equivalency.
• Masters degree or higher; 2 years related work experience for equivalency.
• Experience with ITSM practices and Agile environments.

Responsibilities

• Story Analysis & Definition: translate complex requests into well-defined user stories with acceptance criteria.
• Backlog Management: maintain a prioritized backlog with dependencies and risks.
• Requirements Gathering: run stakeholder interviews to capture business needs.
• Agile Collaboration: participate in sprint ceremonies and clarify stories for developers.
• Process Documentation: create workflow diagrams and technical docs.
• Cross-Functional Alignment: ensure alignment between business requesters, Product Manager, and Scrum team.

Skills

Technical Acumen

SDLC

APIs

Data flows

System integration

Communication skills

Autonomous execution

ITSM practices

Product Owner framework

Lucidchart/Visio/Miro

Education

Bachelor's degree＋4 years related experience

Master's degree＋2 years related experience

Tools

Lucidchart

Visio

Miro

Job description

Details

Full Time or Part Time Full Time

Standard Hours per Week 40

Shift Day

Work Schedule Summary Monday – Friday, 8 a.m. – 5 p.m. hybrid scheduling

Location Campus

City Salt Lake City, UT

Pay Rate Range $62,000 - 72,000.00

Close Date 10/09/2026

Job Summary

Technical Business Analyst, II directly supports the ServiceNow Development team. They act as a pivotal partner to the ServiceNow Product Manager and Scrum team, taking ownership of translating complex business needs into clear, actionable user stories. This role requires a strong analytical mindset with a solid foundation in technology and Agile methodologies. The analyst will drive backlog refinement, lead requirements gathering, and perform deep story‑level analysis to ensure the continuous delivery of high‑quality product increments.

About UIT: University Information Technology ( UIT ), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah : Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG -12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities

• Story Analysis & Definition: Deconstruct complex business requests into well‑defined user stories, establishing clear and comprehensive acceptance criteria that align with strategic ServiceNow product goals.
• Backlog Management: Partner with the Product Manager to maintain a continuously prioritized and groomed backlog, proactively identifying dependencies, risks, and technical constraints.
• Requirements Gathering: Facilitate stakeholder meetings, interviews, and collaboration sessions to understand business needs and accurately translate them into technical requirements.
• Agile Collaboration: Play a key role in sprint ceremonies (planning, refinement, stand‑ups, retrospectives), serving as the primary point of contact for developers needing story‑level clarification.
• Process Documentation: Create and maintain documentation such as workflow diagrams.
• Cross‑Functional Alignment: Serve as a central communication hub among business requesters, the Product Manager, and the Scrum team, ensuring alignment and transparency throughout the full story lifecycle.

Job Code: P35282

Grade: P16

Minimum Qualifications

• EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
• Technical Business Analyst, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

Preferences

• Technical Acumen: Understanding of SDLC , software products, APIs, data flows and system integration.
• Communication Skills: Exceptional written and verbal communication skills, with a track record of clearly documenting complex user stories and technical criteria.
• Autonomous Execution: Strong organizational skills with the ability to manage multiple priorities and drive story requests to completion with minimal oversight.
• Experience with IT Service Management ( ITSM ) practices.
• Previous experience operating within or closely supporting a Product Management/Product Owner framework.
• Experience creating process maps or simple diagrams (Lucidchart, Visio, Miro)

Type Benefited Staff

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu

**https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.