Technical Business Analysts

University of Utah; Salt Lake City (UT); On-site; USD 60,000 - 66,000; Full time

Job summary

The University of Utah is seeking a Technical Business Analyst I to support BMIC operations and researcher services from the campus location in Salt Lake City. The role focuses on the BMIC service desk, documentation, and project support while ensuring change control and QA processes are followed.

Ideal candidates have a bachelor’s (or equivalent) plus experience with REDCap, Service Desk tools, and data management within a translational research setting.

Qualifications

• Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.
• Equivalency: 1 year of higher education can substitute 1 year of experience.

Responsibilities

• Provide production support for incident resolution and change requests for service recharge projects.
• Coordinate day-to-day application operations and service desk support.
• Follow, develop and maintain user-facing documentation and internal SOPs.
• Implement and manage change control and quality assurance processes.
• Support project operations by gathering and documenting business requirements.
• Configure, test, and deploy informatics solutions for investigator teams and investigator-initiated projects.
• Assist in implementing and supporting research workflows using tools such as REDCap and OpenSpecimen.
• Promote best practices in data management, including data integrity, security, and compliance with regulatory standards.

Skills

REDCap

Atlassian Service Desk

ServiceNow

Salesforce

Data wrangling

GCP knowledge

Education

Bachelor’s degree or equivalent + 2 years experience

Tools

Database management

Clinical research coordination

Job description

Open Date: 08/13/2026

Requisition Number: PRN45918B

Working Title: Technical Business Analyst I

VP Area: U of U Health - Academics

Department: 01271 - Biomed Informatics Core CCTS

Location: Campus

City: Salt Lake City, UT

Type of Recruitment: External Posting

Pay Rate Range: $60,000-$66,000

Full Time

Standard Hours per Week: 40

Shift: Day

Work Schedule Summary: Business hours, arranged with supervisor

Close Date: 10/13/2026

Job Summary

Technical Business Analyst I. The Clinical and Translational Science Institute (CTSI) supports a broad range of faculty researchers, data scientists, clinical coordinators and informaticists. This position works with the Clinical and Translational Science Institute Biomedical Informatics Core (BMIC) on the core application and data management, user services support team to provide support to research teams, internal systems and processes.

You will be part of a dynamic team that supports day-to-day operations of our BMIC service desk in collaboration with investigator teams. You’ll be able to grow your skills with new functionality and practices while supporting our researchers through our service recharge center. You’ll help create and update user facing documentation and internal standard operating procedure guides for BMIC operations and researcher projects. Implementation of change management control processes and quality assurance process management are required. The most successful candidates will bring curiosity and drive to help researchers with the wide variety of solutions the BMIC offers. The Technical Business Analyst, I position supports front line service desk support as the primary function, provides clear support following BMIC standard operating procedures, and provides investigator operational support for BMIC services as assigned.

Additionally, this position will assist in support for project operations of the BMIC to collect, clarify, and document business requirements. He/she is also responsible for configuring, debugging, testing, and implementing the designed solution for assigned projects.

click here to learn more about the CTSI.

Learn more about the fantastic benefits provided to University of Utah Employees including generous retirement contribution, comprehensive medical coverage, tuition reduction, and more.

Responsibilities

Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

This is an Entry-Level position in the General Professional track.

Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization’s application systems. Consults with users to identify current operating procedures and to clarify program objectives. May be expected to write documentation to describe program development, logic, coding, and corrections. Writes manual for users to describe installation and operating procedures.

Key Responsibilities

• Provide production support for incident resolution and change requests for service recharge projects.
• Coordinate day-to-day application operations and service desk support.
• Follow, develop and maintain user-facing documentation and internal SOPs.
• Implement and manage change control and quality assurance processes.
• Support project operations by gathering and documenting business requirements.
• Configure, test, and deploy informatics solutions for investigator teams and investigator-initiated projects.
• Assist in implementing and supporting research workflows using tools such as REDCap and OpenSpecimen.
• Promote best practices in data management, including data integrity, security, and compliance with regulatory standards.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Technical Business Analyst, I: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

Preferences

Technical Skills

• Experience with REDCap data management and project configurations or other electronic data management systems in a research setting.
• Experience with Atlassian Service Desk, Service Now, Salesforce, knowledge base management.
• Familiarity with database management and data wrangling techniques.
• Some experience with data processing in a translational research environment.
• Understanding of Good Clinical Practice (GCP) and clinical research coordination.

Analytical Skills

• Strong problem-solving abilities and attention to detail.
• Knowledge of Help Desk environments and a knack for working under pressure to reason through complex information, assess problems, and collaborate on effective solutions.

Communication and Collaboration

• Excellent communication skills to work effectively with multidisciplinary teams.
• Ability to translate technical and research requirements into practical solutions.
• Collaborative mindset to support internal operations and service units.
• Ability to manage multiple priorities in a fast-paced environment.
• Minimum 2 years of experience in customer service or service management.

Type

Benefited Staff

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Contact

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: [phone] By Email: [e-mail]