Technical Business Analyst II

University of Utah

Salt Lake City (UT)

Hybrid

USD 62,000 - 72,000

Full time

11 days ago

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Job summary

The University of Utah's IT team seeks a Technical Business Analyst II to support the ServiceNow Development team. You will partner with the Product Manager and Scrum team to translate complex business needs into clear user stories and acceptance criteria.

You will drive backlog refinement, lead requirements gathering, and perform deep story-level analysis to ensure continuous delivery of high-quality product increments in an Agile environment. Hybrid schedule.

Qualifications

Bachelor's degree or equivalent with related work experience.
4 years of directly related work experience required with a bachelor's degree.
Experience translating complex business needs into clear user stories and criteria.

Responsibilities

Story Analysis & Definition: deconstruct complex requests into well-defined user stories with acceptance criteria.
Backlog Management: maintain a prioritized, groomed backlog and identify dependencies and risks.
Requirements Gathering: lead stakeholder sessions to translate business needs into technical requirements.
Agile Collaboration: participate in sprint ceremonies and provide story-level clarification for developers.
Process Documentation: create and maintain workflow diagrams and related docs.
Cross-Functional Alignment: coordinate between business requesters, Product Manager, and Scrum team.

Skills

SDLC

APIs

Data flows

ITSM

Product Owner

Lucidchart

Education

Bachelor's degree or equivalent

Tools

Lucidchart

Visio

Miro

Job description

Technical Business Analyst II

The Technical Business Analyst, II directly supports the ServiceNow Development team. They act as a pivotal partner to the ServiceNow Product Manager and Scrum team, taking ownership of translating complex business needs into clear, actionable user stories. This role requires a strong analytical mindset with a solid foundation in technology and Agile methodologies. The analyst will drive backlog refinement, lead requirements gathering, and perform deep story‑level analysis to ensure the continuous delivery of high‑quality product increments.

Job Summary

About UIT

University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah

Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities

Story Analysis & Definition: Deconstruct complex business requests into well‑defined user stories, establishing clear and comprehensive acceptance criteria that align with strategic ServiceNow product goals.
Backlog Management: Partner with the Product Manager to maintain a continuously prioritized and groomed backlog, proactively identifying dependencies, risks, and technical constraints.
Requirements Gathering: Facilitate stakeholder meetings, interviews, and collaboration sessions to understand business needs and accurately translate them into technical requirements.
Agile Collaboration: Play a key role in sprint ceremonies (planning, refinement, stand‑ups, retrospectives), serving as the primary point of contact for developers needing story‑level clarification.
Process Documentation: Create and maintain documentation such as workflow diagrams.
Cross-Functional Alignment: Serve as a central communication hub among business requesters, the Product Manager, and the Scrum team, ensuring alignment and transparency throughout the full story lifecycle.
Job Code: P35282Grade: P16

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Technical Business Analyst, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.

Preferences

Technical Acumen: Understanding of SDLC, software products, APIs, data flows and system integration.
Communication Skills: Exceptional written and verbal communication skills, with a track record of clearly documenting complex user stories and technical criteria.
Autonomous Execution: Strong organizational skills with the ability to manage multiple priorities and drive story requests to completion with minimal oversight.
Experience with IT Service Management (ITSM) practices.
Previous experience operating within or closely supporting a Product Management/Product Owner framework.
Experience creating process maps or simple diagrams (Lucidchart, Visio, Miro)

Special Instructions