Business Analyst

Compunnel Inc.; Louisville (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking a Business Analyst in Louisville, Kentucky, to enhance process efficiency and bridge business needs with technical solutions. Candidates should have 3–5 years of technical experience, proficiency in Microsoft Office Suite, and a passion for enhancing consumer experiences. This role involves creating dashboards, facilitating compliance, and collaborating with stakeholders to ensure effective data management.

Qualifications

• 3–5 years of technical experience.
• Experience in problem analysis and process documentation.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Develop and implement procedural documentation for IT processes.
• Identify and analyze performance measures and metrics for IT functions and services.
• Create and maintain dashboards and balanced scorecards to monitor performance.
• Participate in compliance validation and improvement initiatives.
• Collaborate with stakeholders to align business requirements with technical solutions.

Skills

Technical experience

Problem analysis

Process documentation

Microsoft Office Suite

Analytical skills

Tools

SQL

Job description

We are seeking a Business Analyst to play a pivotal role in developing procedural documentation, optimizing performance through process improvement, and bridging business needs with technical solutions.

This role involves analyzing performance measures, creating dashboards and scorecards, and supporting IT-related initiatives to ensure efficient and user-friendly data management solutions.

Key Responsibilities

• Develop and implement procedural documentation for IT processes.
• Identify and analyze performance measures and metrics for IT functions and services.
• Create and maintain dashboards and balanced scorecards to monitor performance.
• Participate in compliance validation and improvement initiatives.
• Collaborate with stakeholders to align business requirements with technical solutions.
• Support project planning and contribute to process optimization activities.

Required Qualifications

• 3–5 years of technical experience.
• Experience in problem analysis and process documentation.
• Proficiency with Microsoft Office Suite.
• Passion for contributing to an organization focused on improving consumer experiences.

Preferred Qualifications

• Knowledge of SQL and requirements documentation.
• Experience analyzing and presenting complex data.
• Strong analytical and creative problem-solving skills.