Technical Business Analyst

Strategic Staffing Solutions, Inc.; Chandler (AZ); Hybrid; USD 65,000 - 69,000; Full time

Job summary

Strategic Staffing Solutions, Inc. in Chandler, AZ is seeking a Technical Business Analyst to support an Innovation Lab on a 12‑month hybrid contract.

The role coordinates technology evaluation requests, gathers business and technical requirements, and facilitates collaboration among engineers, stakeholders, and innovation teams. You will manage requests from intake to close-out, conduct discovery sessions, and help assess business value.

Qualifications

• Experience in business systems analysis and technology project coordination.
• Strong stakeholder management and ability to translate requirements.
• Excellent written and verbal communication, with attention to detail.
• Experience with Confluence and Jira; familiarity with Agile/Scrum.

Responsibilities

• This role supports the operations of an Innovation Lab by coordinating technology evaluation requests, gathering business and technical requirements, and facilitating collaboration between innovation teams, engineers, and business stakeholders.
• Manage Innovation Lab requests from intake through close-out, serving as the primary contact for teams submitting technology requests.
• Conduct consultations and discovery sessions to gather requirements, understand business objectives, identify use cases, and assess business value.
• Partner with engineers and technical teams to evaluate feasibility and coordinate onboarding and delivery.
• Coordinate approval activities and track requests throughout the innovation lifecycle with timely updates.
• Maintain documentation using Confluence and other approved tools and ensure adherence to Lab policies.
• Participate in testing, release coordination, and process improvement initiatives.
• Support Agile/Scrum activities, including sprint planning, backlog management, and coordination of deliverables.
• Assist with monthly operational reporting, metrics collection, and management reporting.

Job description

Job Title: Technical Business Analyst

Location: Chandler, AZ (Hybrid, 3 days onsite)

Duration: 12 months

Pay Rate: $47/HR (W2 Only)

Job/Role Description:

• This role supports the operations of an Innovation Lab by coordinating technology evaluation requests, gathering business and technical requirements, and facilitating collaboration between innovation teams, engineers, and business stakeholders.
• Manage Innovation Lab requests from initial intake through close-out, serving as the primary point of contact for teams submitting technology requests.
• Conduct consultations and discovery sessions to gather requirements, understand business objectives, identify technology use cases, and assess potential business value.
• Partner with lab engineers and technical teams to evaluate the feasibility of technology requests and coordinate environment onboarding and delivery.
• Coordinate approval activities and track requests throughout the innovation lifecycle, ensuring timely follow-ups and stakeholder communications.
• Manage stakeholder expectations and facilitate communication between business users, technical teams, and innovation program participants.
• Monitor environment provisioning activities, coordinate support ticket resolution, and provide updates on request status and progress.
• Maintain accurate documentation, request records, process information, and knowledge content using Confluence and other approved tools.
• Ensure adherence to Innovation Lab policies, operational procedures, and established processes.
• Participate in application enhancements, testing, release coordination, and process improvement initiatives.
• Support Agile/Scrum activities, including sprint planning, backlog management, and coordination of development deliverables.
• Assist with monthly operational reporting, metrics collection, status updates, and management reporting.
• Coordinate meetings, track action items, manage follow-ups, and support day-to-day Innovation Lab operations.
• Support stakeholder engagement, internal communications, and innovation program awareness initiatives.
• Identify opportunities to improve operational efficiency, request management, documentation, and overall Innovation Lab processes.

Required Qualifications

• Experience in business systems analysis, technology project coordination, innovation operations, or a related role within a technology-focused environment.
• Experience gathering and documenting business and technical requirements, facilitating discovery sessions, and translating technology requests into clear business use cases.
• Strong project coordination and stakeholder management skills, including the ability to manage requests, track deliverables, and coordinate activities across multiple teams.
• Ability to communicate effectively with technical and non-technical stakeholders, including engineers, business users, and management.
• General understanding of technology concepts, systems, and applications, with the ability to discuss technical requirements and business objectives.
• Experience coordinating operational processes, managing documentation, tracking action items, and ensuring timely follow-through.
• Working knowledge of Confluence, Jira, and Agile/Scrum delivery practices, including sprint planning, backlog management, testing, and release coordination.
• Experience with operational reporting, metrics collection, status reporting, and process improvement.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to clearly explain requirements, project status, and technical concepts.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Experience supporting technology onboarding, innovation programs, technology evaluation, or Innovation Lab environments preferred.
• Previous experience in financial services or large enterprise technology environments is a plus, but not required.